July 25, 2024

Episode #512: Navigating Boutique Studio Ownership with Studio Grow's Beth Potter & Peter Pastijn

Episode #512: Navigating Boutique Studio Ownership with Studio Grow's Beth Potter & Peter Pastijn
Episode #512: Navigating Boutique Studio Ownership with Studio Grow's Beth Potter & Peter Pastijn
HALO Talks: Elevating Wellness
Episode #512: Navigating Boutique Studio Ownership with Studio Grow's Beth Potter & Peter Pastijn

Today we're joined by Beth Potter and Peter Pastijn, industry veterans in the HALO sector and two top players at Studio Grow, one of Integrity Square's strategic partners who provide top notch, in-the-trenches coaching for boutique studio owners worldwide.

Beth and Peter draw parallels between Studio Grow and the role of a regional director, highlighting the extensive network they provide, from legal and marketing, to specialized coaches. They emphasize the importance of collaboration, ongoing support, and the value their services they can bring to not only independents but also franchisees, with some groups even adding Studio Grow to their Franchise Disclosure Documents (FDD's.)

They also explore the need for succession planning and exit strategies, the impact of holistic wellness trends, and how Studio Grow is fostering confidence and understanding of financial metrics like EBITDA among studio owners.

On Studio Grow's services Pastijn states, "If I'm coaching a session with an advanced studio and they want something I'm not an expert in, I just call one of my other coaches in and say, 'Hey, can you help them out?' So we all have different fields of expertise. Also, as we are all owners or former former owners, [Studio Grow] has created templates and and outlines for absolutely everything you can imagine."

Key themes discussed

  • Advising businesses on revenue and marketing strategy.
  • Focusing on the member journey and retention is vital.
  • Optimize experience, involve initially, for successful collaboration.
  • Studio owners locked in long franchise agreements.
  • Discuss succession planning and exit strategies for business.

A few key takeaways:

1. Beth and Peter highlighted Studio Grow's extensive support services, which include legal and marketing teams, as well as diverse expertise among their many coaches. This structure is designed to work closely with everyone from franchisees, to individual owners to help them grow and succeed.

2. Peter emphasized the critical importance of having a succession plan and exit strategy for studio owners. This ensures cultural continuity and prepares owners for potential business transitions, enhancing long-term stability and potential profits.

3. Understanding key business metrics like EBITDA is crucial for studio owners. Beth and Peter discussed the importance of proper budgeting, funding support, and financial planning to ensure studio profitability and growth.

4. The growing trend of holistic wellness, recovery, and med spa businesses was highlighted, underscoring the increasing demand for comprehensive health services that go beyond the 'standard' fitness offerings. This represents an opportunity for studio owners to expand their services and capture a broader market.

5. Member journeys and retention are especially vital in the boutique fitness industry. Beth stressed the need to coach teams effectively to retain customers and discussed the process for matching studio owners with suitable advisors through consistent check in calls.

Click here to download transcript.

Resources:

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Transcript
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I am super excited to announce that we now have a formal partnership

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with the prospect wizard. And when I say wizard, I

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mean wizard. Obviously, you have a website. This

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allows you to convert your website traffic visitors directly

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into leads. It's not just another chatbot, and it's not AI,

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but it allows a visitor to call, text, or leave a voice

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mail. Immediately goes to you, your sales team, or anyone else in the

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club Instantly, MIT shows a study that if you contact

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the lead within 10 minutes, chance of them converting goes up 9

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times that of the average. We got the Atlanta Clubs

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on it, VITA Fitness, Gold's Gym, Mountainside,

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City Fitness Philly, College Park, Become one

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of the next halo companies to deploy the wizard. It's

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easy to use. Go to the prospectwizard.com. Get

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a free 30 day trial. Talk to my boy, Dave Gallon. He will get you

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all set up and let the leads flow based on the

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wizard. Go get them.

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This is Pete Moore on Halo Talks NYC. I am on location, Los

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Angeles Convention Center, Ursa, future to be known as the Health and

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Fitness Association, more appropriately, coined. And I am

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here with Beth and Peter. We are talking Studio

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Grow. I had the opportunity to join you guys last week at beer convention

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out here. It was awesome. Love the enthusiasm and you guys are helping

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people build stronger businesses and you are needed

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greatly in this space in order for us to complete the halo effect. So

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welcome to your first halo talks. Thanks, Pete. We're excited to hear you.

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Awesome. So you wanna start off, give me your background, Beth, and, tell us

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how you got to a place where you can, opine expert,

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testimony and, helping studios get to the next level.

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Absolutely. So I will say my fitness journey started about

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15 years ago. I actually was obese, struggled with social anxiety disorder and

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depression. Of course, our doctors didn't say anything about med,

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exercise. Medication was very much a thing then. And, that

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kind of propelled me into the group x space, running exercise as

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medicine. And then I met, my now husband

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and we launched, fitness Anytime Fitness Studios. So I've been I've

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been in the space for a really long time. And what what area are you

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do you have the locations? Yeah. So we have 9 in Illinois, 2 in Minnesota,

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and one in Florida. Okay. We I did that for about 7

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years, worked myself out of that role, and then I actually worked for SC brands,

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on their innovation team. Yeah. So we launched physical therapy into clubs after the

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pandemic, which is really insightful. And then that kinda brought me to studio

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growth. So now we are able to be in 40 3 countries and launch studios

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all over the world. Amazing. Yeah. Peter? Yeah. My background was,

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I was a professional athlete, for for about 9 years, played

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squash. Hurt my knee, went into cycling as rehab,

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learned everything there was about indoor cycling, became a spinning master instructor, opened a

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couple of studios, the last one's in the Middle East, some in India.

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And, then Lisa, our founder, asked me at one one stage because I was a

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client, being helped to build my studio over over 7 figures in in

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Abu Dhabi. And then she said, hey. Now that you've done that, would you mind

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sharing some of that with our clients? And so that's where my coaching journey started,

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and absolutely love it. Yeah. So, Peter,

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let's start where where you are a client of StudioGROW. Mhmm. You know, what

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what what support did they give you? Obviously, you had a lot of experience

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before. So what what kind of what Yeah. What what what are certain things that

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were material? And you say, hey. Like, there are certain inflection points in my business

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to get it to 7 figures, which a lot of people don't get to. No.

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Look. Look. Mine was doing a half a1000000, and I was taking 40,000 home working

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7 days out of 7, crying, thinking what the hell am I doing because I

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could get a better job. Yep. And so the first thing that I got was

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a an accountability coach, which is what we still do with all our owners. Like,

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every single week, you got a coach to tell you, hey. You're actually doing this

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right. You're doing this wrong. And so the first thing that I got was a

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coach that said, hey. What are we looking at here? I didn't have an

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introductory journey. So basically, it was hit and miss. People walked in. If they liked

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it, they came back. If they didn't, I lost them. And and I had a

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conversion rate, which actually, funnily enough, I didn't know what it was. Right.

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Right. And then so 6 months later, we had good intro packs and

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converted more than 50% of members. To to your point, and let's dig deep on

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this. I think a lot of people open up studios and feel like my

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personality I don't need a sales script. Like, my personality is like the sales

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script. Right? And I'm like, they're not gonna teach people how to do something. I'm

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just gonna have them watch me. So talk about, like, the structure, accountability,

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like, understanding the metrics, not treating something like, hey. You're

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gonna become my friend, so now you're gonna join. Like, it doesn't really work out

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way. Look. Look. I was a master instructor for spin, but when I went to

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the Middle East, nobody cared. They were like, who are you? And and I wouldn't

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have cared, by the way. Uh-oh. That's lovely. That's just me. No. That's lovely. I'm

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a cyclist from Belgium. I and thank you for caring. That's, that's

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a perfect bell ring. Like that. So so all joking aside,

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yeah, of course, when people came into the studio, I know my stuff on on

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the bike, and so I converted quite a few people. But the thing is it's

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not a strategy to rely on. Right. Right. So we because if I wanted a

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day off, that was not gonna work. So what what StudioGrow

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gave me as a client was like, hey. What system have you got in place

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to actually make sure people either see you, find you? Because she,

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my coach said the first coach ever said to me, do me a favor. Go

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to a cafe or restaurant that's less than half a mile away from you and

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ask people if they know your studio. And that was a that was a light

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bulb moment. I just I went into a vegan cafe. Yeah.

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Nobody knew who I was. Uh-huh. And and it's it's an ego blow,

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but it's also a really good thing to know. Like, holy holy crap. I need

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to get the awareness out. Well, the thing that shocked me, and we done so

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my my background is we we help people buy and sell companies. We also help

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them raise money. And I always say to them, like, what's your special sauce? Like,

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what's your revenue model? Like, we talked about, you know, whether it's Soul Cycle, whether

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it's, you know, called Pilates, like or solid core. Like, there there's like an engine.

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Right? And if you don't know what your engine is, you can't really fine tune

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it because you don't even know what you're really doing. I see a lot of

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studios are like spending like $300, $500 on marketing. Like, what do you think

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is gonna happen? Like, what what what earth shattering revenue or lead gen is

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gonna happen when you're spending 500 bucks and you're not making an investment in

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your revenue, and they think it's like it's an expense, and then they brag about

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it. Oh, I got 300 members. I only spend 500. Do you have 600 members

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spend $4,000? If I may, there's to the point to the point, I

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think there's 2 there's different ways people come in. And also at

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StudioGrow, we have clients that come in that are passionate, very driven, very

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charismatic, highly qualified trainers. Like, I I think a little bit, Mike, myself

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in the beginning. You know your modality, you know nothing about business. Yeah.

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Exactly. And that's a dangerous cocktail. So so I think for those people, we

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are even more important than for people who come from business. We are

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we're there, like like, for business owners that wanna that wanna scale, we're great. But

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I think the the passionate, charismatic trainer that wants to open a studio Yeah.

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They definitely need support.

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This is Pete Moore. I wanna let you in on a little secret. There's this

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company called Promotion Vault, and what they do is they give out rewards from

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retailers that allow you to incentivize your

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members without having to do 0 down and 1 month

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free or giving away shakes or giving away t shirts. What

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you wanna do is build a rewards program that lasts, that

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people value, and that doesn't discount your own products and services.

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So here's the deal. There's something called rewards vault. The rewards

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vault is going to allow a member to set up their own profile.

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They are going to answer questions. You are gonna get those answers. You're gonna be

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able to target those members, and you're gonna reward them inside your

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club, inside your spa, and outside of the club, and outside

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of the spa to get them to become loyal, to get them to pay

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their monthly dues, and to be rewarded properly for

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the actions. A lot of companies are cutting back on rewards. You shouldn't

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be. Promotion Vault's your answer. Trust me. This is real.

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So, Beth, when you think about, you know, the the anytime experience, are there

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certain clients where you say, like, I'm probably the best coach for that

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or, like, I should be the accountability for them because I I

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kind of I I know what their journey is. I always say, like, you gotta

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understand what the movie was that you're walking into in order to understand how to

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fix it or how to do the sequel better. Yeah. Absolutely. And I think one

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thing just to know I wanna I wanna go back to Sure. In our boutique

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in the boutique industry, I think where we're getting it wrong. A lot of times

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we focus on the introductory offer. Right? We're spending all of this time you spent

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you talked about marketing all of this time and get people in the doors, but

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we're not focusing on our member journey after we get them in our doors.

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So what does it look like? How do we retain them? That is a stat

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that nobody in this industry has on retention. We we just it's it's not out

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there. Right. And so really focusing in on the processes and making sure that

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you're coaching your team to be able to not only get the sale, but

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even keep them in that customer journey through and through. And so then to

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caveat off of that, when you're talking about how do we pick the

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right coach Right. That's what you're asking me. It's studio grow or just in in

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general? Just in general, like, when you say and I don't know how how it

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works. Yeah. Maybe whether you wanna explain it or not or just kinda overlay it.

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Like Yeah. Yeah. Okay. I come in. I've got 3 studios in New York City.

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I got a I got a profitability issue. My leases are too high, and, like,

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I'm just, like, I'm, like, I got I got COVID fatigue. Yep. Yep. Who

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picks me up? Who who says, like, okay. I'm the right person for that. How

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does that work? Yeah. Absolutely. So we have such a array of amazing

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consultants all over the world with different levels of expertise. Right? We call them subject

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matter experts. So Peter's actually on the team with me. We do what we call

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discovery calls. So we just sit down with the studio owner, and we just wanna

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understand. We're gonna go through every ounce of your studio ownership journey

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from, are you profitable? What's your marketing look like? What are you doing? What does

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the sales process look like? And from there, we can kind of pinpoint and diagnose,

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like, hey. Yes. The mastermind is the right product for you because it's not right

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for everybody, and we are very selective in who we choose in our program as

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well. And then from there, we're like, okay. And this coach is gonna be the

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right fit. So then we pair them with the coach based on that. How do

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you maybe you can tell us, like, what what does it cost to become get

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into the mastermind or even be, like, affiliated with StudioGrow as a

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as either a member or as a you know, attending events. How does that work?

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You know what? I recommend that anybody come to our free webinars. We host them

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all of the time. We actually have one next week. Okay. But they're all of

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the time. And it really just depends on the studio. When we when I talk

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about that diagnosis and and really doing the diagnostic, we try to meet

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you where you're at. We have different levels of the of the program. And so,

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anywhere from, on average, you know, payments as low as 5 50,

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every yeah. Well, no. Every 2 weeks. Every 2 weeks. Yep. So

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$550 every 2 weeks. I think sometimes, like, I'll I'll say to someone, hey. I'm

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gonna help you raise money, but it's, like, $25,000 retainer and then, like,

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5 percent. So it's $25. It's like, look. I'm getting you, like, $5,000,000.

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Like, let the process run out. So I'm I'm I'm

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very I feel very positive response saying like, hey. Someone's paying for that

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because they know that the return on that investment is like, I get my life

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back. I might have a profitable studio. I'm thinking about expanding. Like, I'm

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not I actually slept last month. You know? So, like, when you think about,

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like, what you deliver and what you're getting It's invaluable.

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That that they're you're pricing it accordingly. Some people are like, oh, yeah.

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$99. I like to talk to a a executive coach, like, once a month. I'm

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like, did it's kinda there's like a price value proposition here and, like, a

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return on time that probably is not working somewhere because it can't it's not

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priced properly. I think Oh, I'm so sorry. I wanna cut you off. I was

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just gonna say it's so much more than that, though. Like, we I mean, we

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have, you know, a legal team. We have marketing team. We have and we're

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inundated. We are in the weeds. So think think of us as, like, you know,

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a regional director of your studio. Like, we are in there working with you weekly

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in those accountability sessions. That's awesome. No. And totally, I was actually going to say

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exactly the same thing. It's not just, 1, you don't get access to 1 coach.

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Right? Like, if I'm coaching a session with a with an advanced studio and wants

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to do a a field that I'm not an expert in, I just call one

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of my my other coaches in and say, hey, colleague. Can you help them out?

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So we we have different fields of expertise. That's one. And then the second thing

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is, as we are all owners or former former

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owners, we have created templates and and outlines for

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absolutely everything you can imagine. So the guess works out. You don't guess for anything

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anymore. So you guys sound like the most awesome franchisor, but you're not a

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franchisor. Yeah. And you, like, provide all these support services that,

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like, I expect from a franchisor. And they might have, like,

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we're really awesome at selling franchises and then, like, you know, good luck type of

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thing. Like, in your item 19 in your franchise disclosure document, like,

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if you hit one of those, like, you know, good luck. And by the way,

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we're we're drafting, ad funds out of your account. We're drafting, like, technology

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fees. And you guys are there almost like, like like a rescue service

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for, like, franchise or support that doesn't exist. So when you

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look at certain brands and you say, like, look. It don't we're not gonna use

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any names here. We'll bleep them out like that.

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Not gonna use any brands, but I'm saying, like, are you sometimes shocked that you're

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in a position where you have to be in this position to help someone, or

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is this, like, how things are?

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Yeah. Yeah. You can go. I I have an opinion, but because because I work

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with a lot of franchises. But I don't I wanna get it out because I

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want them to understand. I want people to understand like this. You know something? There

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is a value to franchises. And great franchises that we work with, they might not

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have everything that we do and and and So you're plugging in. Yeah. I think

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there is a lot of things that even if you're a really big franchisor,

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you could use our services. But but, basically, we

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have a couple of really big franchises that work with us. Their franchisees well, I

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mean, their franchisees come to us and say, hey. I get good materials, but I

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don't get this, this, this, and this. And then is it easier for us

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if it's a blank page? At times, yes. At times, no. Depends a little bit

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on what they do. Right? Some of the marketing campaigns totally don't make sense, and

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then you have to deal with that because sometimes they're tied. But it's

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it's actually a nice a nice game for us too to kind of see where

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can we where can we help these guys where they feel their franchise order doesn't

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almost like diagnosis and say, look. Look. I know that these are the strengths and

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weaknesses of these franchise order. I know they're growing 100%.

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Rapidly. And I know I can add probably, like, 20,000 of top

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line revenue into an AUV of a studio if they, like,

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insert us in there where the franchisor maybe doesn't have that that DNA

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to them. Is that is that a fair way to think about it? That's that's

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a 100% fair. Yeah. Yeah. And we want we want to collaborate

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with these franchisors because we know that it can be better. I I'm a franchisee.

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I'm very, very I love our franchise org.

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Right? Yeah. Yeah. But there are there are certain areas of expertise that they just

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can't get to or it can't get to the franchisee to that level

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where when we come in and we can work with them directly, it it is

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really beneficial for for all parties involved. Totally. Some of the

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franchises, not not the bigger ones, but even bigger ones, they have a CMO.

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CMO has to come up with a marketing plan. Right. Now figure this one out.

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We have 20 20 plus coaches. We have our founder who's just absolutely genius

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in marketing. We can come up with strategies and plans that that they just

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don't even the franchises don't have the resources to build that kind of materials

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and collaterals up, and we can test it across different modalities, countries,

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continents. Yeah. So I think it's just where our USB lies, and and we we

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love working with franchises. When when when franchisors realize,

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oh, these guys are actually complementary to what we do. Like, you're not

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not not not telling somebody they should de identify or, like, they're trying to be

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removed. Totally not. Look. I like what you got. That'll let me kinda optimize

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to become, like, the top quartile of what you're doing and and actually enjoy this

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experience. And one thing I would say, I mentioned at your at your event. You

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know, if you talk to a lot of franchisees, they'll tell you exactly, like, I'd

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do this again or I wouldn't do this again. You know? And it it's like

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a tell. And it sounds like to me it's like I would do this again,

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but, like, I'd bring you guys in on the front end maybe and still have,

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like until I get, you know, I'm I'm a my like, when they say fasten

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your seat belt, like, then I call you. Maybe I should, like, take off with

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you. We're actually doing that now. We have some franchisees. Even know that. We're doing

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some franchisees that we're working with, and they're, they're actually putting us

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in the FDD. So franchisees are working with us.

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Yes. Let's ring that bell. Ring it. Take 1. Take a ring. Take a ring.

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I'm excited. It actually feels good. That feels really good. Yeah. Amazing. Yeah. That so

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that's, like, a great way from the studio growth standpoint from being able to

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bring on recurring members. So, like, I'm franchise org. Yeah. Yeah. But I'm not

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detaching from you at any point. I'm basically, like, we're in this for the ride.

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Yep. You know, one thing that that kind of and I don't know if you

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have any CrossFit affiliates that that are in your network. But one of the things,

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like, with CrossFit, people think, like, they're getting support. They're getting, like, an operational plan

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books. Like, no. You just bought a license. Yep. And you have no exclusivity

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rights. And, like, it's, like, survival of the fittest, and and that's not

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a great place to be when somebody could open up a cross street from you.

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So do you have those types of of clients, and do you have, like, independents

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that are kinda, like, freewheeling and be like, hey. Let me, like, let me explain

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the industry to you. Let me, like, set set some parameters around, like, what we

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do and don't do around here. Right? It's it's it's a beautiful example. I I

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remember CrossFit Box that that was on our application

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and an amazing owner, absolutely amazing honor. And she was like, yeah, I don't know

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if I should actually do this because I'm I'm a CrossFit, Wachs. And I was

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like, what do you mean? So we started talking, and I I don't I kid

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you not, we were right before a Black Friday deal, which which

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is one of the things that we do really well, I think, is is doing

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that. And and we were she was she was only doing month to month

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memberships and a little bit scared about signing up.

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Now the long story short, about 6 weeks into the program, she

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had completely converted most of her member base to 12 month memberships because we

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just wrote up a script. How do you do this? These people are with you

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anyway, so they don't care. They don't mind. Yeah. And she was in tears on

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on one of our first calls going, I should have done this years ago. Yeah.

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Yeah.

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This is Pete Moore. Here's the last tip for you of the podcast.

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We are partnered up with a company called Higher Dose, higherdose.com.

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They are the leader in workout recovery products,

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301
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00:17:47,920 --> 00:17:51,495
mats and sauna blankets. If you have not gotten

303
00:17:51,495 --> 00:17:55,255
on the workout recovery train yet, your time

304
00:17:55,255 --> 00:17:58,710
and your stop is now. You gotta get these products in there

305
00:17:58,710 --> 00:18:02,330
before these workout recovery and spas end up saturating

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your market, having your members walk out of the club and going into one of

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00:18:06,225 --> 00:18:09,825
their locations for $200 per month where they're paying

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00:18:09,825 --> 00:18:13,185
39 to you, let's become an expert in workout

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00:18:13,185 --> 00:18:16,250
recovery if we are already an authority in workouts.

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00:18:16,950 --> 00:18:20,490
Higher dose, check it out, is a wholesale code,

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00:18:20,950 --> 00:18:24,754
and we look forward to helping you augment your products and

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services to meet the demands of your members. And, hey,

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let's get people happy, healthy, and sweating, and the recovery

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should be just as good as the workout.

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So when you take a look at a studio and you say you you do

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this onboarding and accountability study, you say, okay. Look.

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A lot of studios come in here, and they kinda burned a lot of their

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capital already on doing the wrong things. Is there an opportunity

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I'm thinking from Integrity Squareside. Is there an opportunity, basically, maybe some prep

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provide some, like, working capital or, like, a a finance company that comes in

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and says, hey. Look. If Studio Grove says I could get from here to here,

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just like a open mic. You know? Like, okay. Everyone's gonna listen to this.

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We might do this. We might not. So we'll tell you afterwards. But studio growth

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could say, like, look. I got the studio concept. They got 3 locations. I know

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what to do. I could flip these switches and levers. I'm gonna get you up

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to, like, 20, 30 grand more per month, but I need, like,

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20 grand worth of marketing budget. Maybe somebody provides that 20 because now that

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entrepreneurs, like, dude, like, I can't, like, take a home equity loan or, like, I've

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tapped out everything else. Is there, like, a financing opportunity here, or

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is that something where you're like, hey. I'll bridge this for you? I think we

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could bridge it for you. Yeah. I think that would I think that would be

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great. Yeah. Honestly, the more people that we can help, the

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better. I think our our industry has shifted hugely after the

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pandemic, and we're seeing more and more studios one opening all over the world.

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But there still are some that are coming to us with that scarcity mindset that

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are just they're they're burnt out financially. They need a little bit of help.

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Obviously, we try to work with them too internally. And, you

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know, as they grow their revenue, we we can make some customized payment plan options

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and stuff with them so that when we can build that up. But, yeah, I

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think that there would be a lot of clients interested in that. Now a lot

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of studio owners are under, like, 5 or 10 year franchise agreement. So they're

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basically locked in. It's personal guarantee on those. And they

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also signed 5 year leases or maybe 10 year leases or at least have an

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extension. We get a lot of calls from groups given we do mergers

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acquisitions, say, hey. Can you help me sell my studio? My business

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model, I can't do that, you know, from a financial standpoint. Just that the

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amount of work it takes to find those people and then to execute on it.

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How do you help people get to an exit period and then say, like, here's

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a business broker or here's, like, go put it on biz by sell or,

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I always tell people, like, look. Go find people that love your studio, and they're

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like, there's your buyer base. Right? Like, your members, your instructors will get an SBA

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loan. So what are some of the things that you guys have looked at? Because

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that seems to be, like, something where, like, nobody has, like, an exit. And then

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when they get to the exit, they're like, I can't tell anybody about this. And

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I was like, my studio is gonna fall apart. It's not gonna fall apart. Like,

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people have assets. They sell them. They buy them. You know? Yep. I'll start, and

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then I'll let you take it over. I think the biggest thing is is when

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we do that studio diagnostic, and even though it sounds crazy, even if they're just

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starting out, we're talking through and coaching what their exit strategy is in mind

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at the start. Good. So we wanna understand, you know, is your goal to sell

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in 10 years? Are you looking to license franchise? Are you looking to expand?

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Do you just want this one owner or studio? What what are your goals? But

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profitability obviously is our our number one thing, and I think recurring revenue is

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huge. A lot of people in the boutique space weren't on recurring revenue, and so

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getting them there and and really focusing on on their pricing and product stock.

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Yeah. Yeah. Similarly, right, I I do a lot of our what we calls

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our stage 3, 4 studios, whatever that means at the moment. They're they're they're quite

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larger studio owners or larger as if it's them in revenue. And

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so, basically, it's every 90 days we're gonna check out, hey. Are you still on

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path what you wanna be doing? Because a lot of these owners, they join us

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in the beginning, and they're like, oh, I wanna own 15 studios and franchise this

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out. And then when they see when they're in the weeds of this, they're like,

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actually, that's not what I want. Yeah. Exactly. Open 3 studios that are company owned,

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but how do I even go to an exit? And so we have partners with

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whom we go. We have obviously legal that can look at valuation. And

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so so but but it comes like Beth says here. It comes really from

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like, hey. You gotta prep this from day 1. Because if you're sending month to

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month memberships, your accounts receivable are very low. Who's gonna wanna buy that? Right? So

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what is your accounts receivable? What's your long term contract? So we build it up

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towards, like, an exit. So but it comes from the owner. If I have people

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that are like, hey. This is my pension. As long as I can work from

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home or not work at all, I don't wanna sell. That's the whole thing. Look

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at the owner and then and then build a pathway towards that. Yeah. I'd love

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to we'll we'll take this offline, but I feel like if we could help people

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solve that and let them understand that, you know, let let

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someone come or go find somebody that you could almost, like, take 6 to

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12 months and, like, have a succession plan and an exit strategy at

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the same time. And that might be one of your top ten members, and people

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are afraid to talk to their members about that because they think the worst thing.

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You know? Like, oh, the the lights are gonna go out here. I gotta, like,

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rescue this. It's if you start that conversation, it'd be like, hey. I'm looking to

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retire. I'm looking to do this or what have you. It's not as, like it

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doesn't create, like, a vulture type of environment. And, also, you

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get comfortable that it's gonna continue on with your culture. So I don't think

395
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there's a good solution for this. We started you we put up a channel, Dave

396
00:23:17,375 --> 00:23:20,495
and I, on a biz buy sell and try to get people. We just had

397
00:23:20,495 --> 00:23:23,410
a lot of random, you know, emails come in. We we try to do something

398
00:23:23,410 --> 00:23:26,930
with another group that have brokerage business, but it felt like they were, like, hacking

399
00:23:26,930 --> 00:23:30,210
deals around. And I feel like somebody's gotta, like, curate and say, okay. In your

400
00:23:30,210 --> 00:23:33,655
in your city, you know, you got certain amount of instructors. Like, let's actually know

401
00:23:33,655 --> 00:23:36,615
who these people are. Who could get an SBA loan? How does that work? You

402
00:23:36,615 --> 00:23:39,975
know? Most people get cash out just on an SBA loan by somebody else guaranteeing

403
00:23:39,975 --> 00:23:42,470
it. I feel like nobody's, like, giving them a road map for that. So that

404
00:23:42,470 --> 00:23:46,070
was something that I'd love to I wanna help people. Let's bring in new, you

405
00:23:46,070 --> 00:23:49,270
know, fresh somebody who's looking at the studio saying like, hey. I'll take it from

406
00:23:49,270 --> 00:23:52,745
here. I feel like a lot of people let their lease, you know, expire, and

407
00:23:52,745 --> 00:23:56,345
then they call their their Mariana Tech or Mindbody or

408
00:23:56,345 --> 00:23:59,610
Wellness Living and say, hey. We're canceling. And they're like, dude, what why didn't you

409
00:23:59,610 --> 00:24:03,130
tell me, like, 6 months ago? Like, let me help you. Keep the studio open.

410
00:24:03,130 --> 00:24:05,450
So I don't know if you wanna add on to that. Well, we can take

411
00:24:05,450 --> 00:24:08,070
it offline, but I'm really interested to hear your online, and we'll take it offline.

412
00:24:08,070 --> 00:24:10,356
Okay. Well, my Bam. I'm interested because the other side of that look at you.

413
00:24:10,356 --> 00:24:11,784
Oh. Oh, that's a good one. That's a good one. That's a good one.

414
00:24:14,220 --> 00:24:17,820
Good one. The other side of that is we have so many studios now opening

415
00:24:17,820 --> 00:24:20,220
up all over the place. And one of the things that we've just launched is

416
00:24:20,220 --> 00:24:23,845
how to how to launch your studio successfully and profitably. We did that

417
00:24:23,845 --> 00:24:27,284
with all 73 studios that we launched in 2023. All of them were

418
00:24:27,284 --> 00:24:30,804
profitable. And now we're seeing more and more of that as after the pandemic. People

419
00:24:30,804 --> 00:24:33,532
are like, I wanna be a part of this industry. I wanna open up. We're

420
00:24:33,532 --> 00:24:37,225
seeing more of this holistic approach, so wellness, med spa type things encompassing fitness. And

421
00:24:37,225 --> 00:24:40,918
one of the things we have to do is we have to look at your

422
00:24:40,918 --> 00:24:43,565
budget. We gotta figure out where you're gonna get the funding, and so we help

423
00:24:43,565 --> 00:24:46,445
them with that. But maybe this is a segue into how you might be able

424
00:24:46,445 --> 00:24:50,200
to help us help them. We're try we're trying to do deals like $3,000,000 of

425
00:24:50,200 --> 00:24:53,480
of EBITDA and more, but what I wanna do is I wanna make sure I

426
00:24:53,480 --> 00:24:56,919
don't wanna say no to anything. Right? I wanna base say, hey. Look. You try

427
00:24:56,919 --> 00:25:00,625
to sell 3 studios, studio growth, you know, marketplace. Like, this is where you go,

428
00:25:00,625 --> 00:25:04,385
and you do, like, this 30 day, you know, training of, like, this is

429
00:25:04,385 --> 00:25:07,910
how you sell your studio and get confident and know, like, all the nomenclature

430
00:25:08,130 --> 00:25:11,650
and the EBITDA and all the KPIs, then go out and do it with confidence.

431
00:25:11,650 --> 00:25:15,135
Can you just say EBITDA for me? EBITDA. EBITDA. Adjusting

432
00:25:15,135 --> 00:25:18,735
EBITDA, pro form a EBITDA. You EBITDA with the count. EBITDA with extraordinary

433
00:25:18,735 --> 00:25:22,575
expenses that are always recurring, but they're still extraordinary for this one

434
00:25:22,575 --> 00:25:26,039
time when I'm selling to you. Well, apply by 6. Bam. Love it.

435
00:25:27,140 --> 00:25:30,899
Anyway okay. Last thing. 1, I'm glad I'm glad I met you

436
00:25:30,899 --> 00:25:33,059
guys. This is gonna be awesome. We're gonna make a lot of change, and we're

437
00:25:33,059 --> 00:25:36,505
gonna get more money into the space. We're trying to solve loneliness, diabetes, and

438
00:25:36,505 --> 00:25:39,945
obesity. In a capitalist society, we gotta make sure people have the 7 out of

439
00:25:39,945 --> 00:25:42,905
10 letters, which is capital. So that's, like, our goal is to try and be

440
00:25:42,905 --> 00:25:46,300
the nexus of that. But what you guys are doing is amazing. I didn't really

441
00:25:46,440 --> 00:25:49,800
fully appreciate what you guys are doing until I showed up at your

442
00:25:49,800 --> 00:25:53,575
event and that we had this conversation. So I'm very energized to be

443
00:25:53,575 --> 00:25:57,095
a part of it. And in closing here, we we like quotes. So if you

444
00:25:57,095 --> 00:26:00,930
got any quotes that you live by or or certain things, you got a

445
00:26:00,930 --> 00:26:04,210
good one? Mine's easy because it's been on my Facebook, which I never open anymore.

446
00:26:04,210 --> 00:26:07,810
But, I know my password. No. Exactly what but my my quote has always been

447
00:26:07,810 --> 00:26:11,555
a Socrates one. He who knows, he doesn't know knows. And in our industry,

448
00:26:11,555 --> 00:26:14,435
there's I thought I knew a lot, and then I opened the studio and noticed

449
00:26:14,435 --> 00:26:18,055
that I knew spinning and nothing else, and then I had to learn marketing management

450
00:26:18,290 --> 00:26:21,650
and everything else around. So if you don't know what you don't know, you don't

451
00:26:21,650 --> 00:26:25,330
know. Yeah. Love it. I don't know how to top that. But top it. Just

452
00:26:25,330 --> 00:26:28,115
go parallel. I was gonna say, at Studio Grill, we have a thing where we

453
00:26:28,195 --> 00:26:31,155
say you can't grow what you don't measure, and we find that most studio owners

454
00:26:31,155 --> 00:26:34,595
don't know their numbers. They can't they don't they can't grow. And so really getting

455
00:26:34,595 --> 00:26:37,475
into it and not having that blind eye, but digging into the numbers and letting

456
00:26:37,475 --> 00:26:41,059
us help you to grow the studio. You can't you can't you can't

457
00:26:41,059 --> 00:26:44,760
grow what you don't measure. Yeah. We live by that at StudioGrow.

458
00:26:45,140 --> 00:26:48,835
And then nail it before you scale it. Jeff Ryan told me that

459
00:26:48,835 --> 00:26:52,595
once. I like that. Alright. Awesome. So go halo. Go Studio Grow. We're gonna get

460
00:26:52,595 --> 00:26:56,050
more and more entrepreneurs in here. Give them confidence to, add more

461
00:26:56,050 --> 00:26:59,350
locations, affect more people, and you guys are doing an integral part of that

462
00:26:59,650 --> 00:27:03,404
value chain. So great to meet you, and, look forward to working with you

463
00:27:03,404 --> 00:27:04,784
guys. Thank you so much.