July 31, 2024

Episode #514: Speir Pilates Approach to Community, Wellness, and Studio Growth with Andrea Speir and Liz Polk

Episode #514: Speir Pilates Approach to Community, Wellness, and Studio Growth with Andrea Speir and Liz Polk
Episode #514: Speir Pilates Approach to Community, Wellness, and Studio Growth with Andrea Speir and Liz Polk
HALO Talks: Elevating Wellness
Episode #514: Speir Pilates Approach to Community, Wellness, and Studio Growth with Andrea Speir and Liz Polk

Today we're diving into the Pilates/boutique fitness world with two incredible guests, Liz Polk and Andrea Speir, Co-Founders of Speir Pilates. We explore how Liz and Andrea have transformed their love for Pilates into a thriving business that not only promotes health and wellness but also fosters community and inclusivity.

Liz and Andrea share their journey, from leaving corporate careers, including Liz's decade at Netflix, to building a brand known for its welcoming atmosphere and thier collaborative spirit with other businesses. We'll discuss their strategies for maintaining high-quality instruction, the importance of a strong entrepreneurial management team, and their innovative use of technology to enhance member experience.

These two women have created something unique. Speir Pilates is not just about fitness, but about creating a supportive, family-like culture and pioneering unique events from bachelorette parties to influencer classes. There's something here for any business owner in the HALO space! The episode is packed with insights on adapting to change, building community, and the pivotal role of partnerships in business success.

"We don't really do we don't do free offers," states Liz. "You're getting high quality instruction from people who are certified in something complex, which is a little different than a Spin class. This highlights the value we place on providing expert guidance over free alternatives."

Key themes discussed

  • Seeking input, asking questions, open to learning.
  • Discussing Pilates locations, equipment, growth, and uniqueness.
  • Select talent and instructors who embody the brand.
  • Diverse delivery methods expand Pilates instructor opportunities.
  • Customer experience modeled after hospitality industry.
  • Investment advice: Build a strong management team!

A few key takeaways:

1. The partners emphasize the importance of building a strong community within and beyond their 4 walls. They engage in collaborations with peer studios and complementary fitness modalities like boxing to create supportive and cohesive fitness experiences. This fosters a sense of belonging and shared purpose among clients.

2. Liz's journey from a corporate background to Co-Founding Speir Pilates highlights the value of adaptability and being open to pivot when necessary. The duo's ability to quickly adapt to changing circumstances, such as during the COVID-19, showcases their entrepreneurial resilience and innovative approach to overcoming challenges.

3. Andrea underscores the brand's commitment to inclusivity, making Pilates accessible to a broader audience without the need for "exclusive invitations." This aligns with their vision of creating a welcoming environment for everyone, regardless of fitness level or background.

4. Speir operates with a hospitality mindset, ensuring that clients feel expected and cared for from the moment they step into the studio. This includes personalized services, gathering client information to enhance their experience, and optimizing relationships to foster a sense of community and belonging.

5. Their choice of locations and the aesthetic design of their studios play a crucial role in the business model. By selecting blank new construction spaces and considering neighboring tenants, Liz and Andrea ensure that each studio offers an optimal client experience.

Click here to download transcript.

Resources:

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Website: https://www.halotalks.com

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Transcript
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I am super excited to announce that we now have a formal partnership

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with the prospect wizard. And when I say wizard, I

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mean wizard. Obviously, you have a website. This

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allows you to convert your website traffic visitors

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directly into leads. It's not just another chatbot, and it's

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not AI, but it allows a visitor to call, text, or leave a

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voice mail. Immediately goes to you, your sales team, or anyone else in the

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club instantly. MIT shows a study that if you

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contact the lead within 10 minutes, chance of them converting goes up

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9 times that of the average. We got the Atlanta

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Clubs on it, Vida Fitness, Gold's Gym, Mountainside,

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City Fitness Philly, College Park, Become one

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of the next halo companies to deploy the wizard.

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It's easy to use. Go to the prospect wizard.com.

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Get a free 30 day trial. Talk to my boy, Dave Gallon. He will get

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you all set up, and let the leads flow based on

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the wizard. Go get them.

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This is Pete Moore on Halo Talks NYC on location

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LA Convention Center South Hall. Take the back entrance. You'll see us right in

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front of the back entrance for noise control purposes.

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I had the pleasure of having our first podcast here with Andrea and Liz.

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We're gonna talk about Spear Pilates. We're gonna talk about pivoting careers. We're gonna

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talk about making people awesome, and we're gonna talk about business

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economics for all you entrepreneurs out there. So, Andrea, take it away.

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Well, thanks for having us. First of all, this is an honor. And, yeah, we're

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excited to talk about Pilates with you today because it is

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a hot topic right now. There's a lot going on in terms

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of a shift toward holistic wellness. And if you ask us,

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Miploidis has been around since the twenties. So it's more

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people having an understanding and figuring out ways to make it something that could

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be, you know, a bigger offering and more digestible

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in terms of taking it from private sessions all the way to group.

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And, and that's what we're doing with Spear. We're trying to

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grow quality Pilates and make it more accessible and inclusive

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for as many people as possible. Awesome. So welcoming to the

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halo sector as of a year ago, Liz Yes. Officially from a

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recovering attorney, now is, moonlighting and and moving

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into our sector So congratulations on making that pivot

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Thank you. From Netflix. So talk about how your corporate experience, you know,

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kinda dovetails into what your passion is now and how, like, that knowledge

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base. Because I always tell people, like, go figure out how to do things and

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then do it yourself after you actually know what you're doing. So talk about that

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evolution. Yeah. So, I spent 10

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years at Netflix, and then prior to that, I worked in film finance. So I

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I developed a and I'm I'm a lawyer by trade. And so I

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developed a, kind of a good understanding of

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what finance looks like. I think what I learned from that

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was that, you know, financing deals look the same or

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very similar across a wide range of industries. Anyway, so

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I was working 10 years there. I

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scaled the business, grew, teams,

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learned how to lead people, learned, you know, from the leaders

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at Netflix Right. Really kind of absorbed the culture and understood what it

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meant to have a, you know, a real, you know, solid culture

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at a company. And so when I met Andrea, and we,

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connected on forming this business,

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I, that's where that's the framework that I was coming from. Yeah.

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Now were you a member and then seeked out the the the

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founder, or how did this connection happen? No. We started it together.

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Yeah. Okay. Okay. So but how did you guys know each other originally? Yeah. So

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I've been in Pilates for 18 years and

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teaching, well, I have at this point been in Pilates for 18 years.

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And I love every kind of fitness. So I got as

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many certifications as I could in ballet barre,

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personal training, all of that, and figured out how to keep

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that form focused foundation of Pilates, which I connected with the

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most, but using these different elements to that, and that's sort of

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where we started, playing around with the formats. Where Liz came

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in is she has a passion

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for health and wellness as well, and we, we met through our

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husbands Okay. And we got to talking. Liz was interested in investing

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in something in the halo sector. Thank you for using the term. I

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appreciate that. And,

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you should do that the whole time. Yeah. Yeah. I'm gonna dig away. Band episode

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34. And so so, you

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know, we got to talking. She was interested in investing. We realized how much we

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connected with each other on where we wanted the

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Pilates industry to go

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and, decided to become full partners. Yeah.

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And I I actually was doing Pilates. I

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like discovered Pilates. It was kind of exclusive.

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Didn't feel entirely welcome at any of the studios Yeah. That I was going to.

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But then when I met Andrea, like, our values aligned, our,

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we were kind of like a yang to the yang. I'm I'm not trying to

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become a Pilates instructor. So so let me just to to for the for the

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listeners on on here, I started Integra Square by myself. So, like, I am

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the founder. It's a lonely place sometimes just, you know, trying to

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project. Hey. Everything's awesome. By the way, everything is awesome right now, so no issues.

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But during COVID, be the CEO of an investment bank in the health and

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fitness industry, probably not the best way to, you know, make a couple of shackles.

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Anyway, the the the benefit of you being

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cofounder is the benefit of having a partner and and basically knowing, like, we're on

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a roller coaster. We're gonna have awesome days. It'd be great wins, and we're gonna

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get blown out some days. Right? If we're gonna use the sports analogy. So talk

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about without, like, specific, you know, things that have happened, but to say, like,

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hey. Like, I this is like I got a little bit of, like, a safety

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net or I've got, like, a cushion. No. I we can talk about that. Yeah.

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I, you know, from my corporate background at a, from

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my corporate background and, you know, I've seen ups and downs and I've seen how

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leaders manage through ups and downs. Yeah. And I don't know that

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Andrea had that experience working for herself as a Pilates instructor.

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So when we did hit, you know, that was our first wrinkle.

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COVID was our first major wrinkle. We I think

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what I brought to the table or what we had was to, you know, we

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can have a conversation. And then I really push to make decisions quickly,

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make smart decisions quickly Yeah. And move on. And

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I think without having that confidant, that person that you can go to

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that, you know, brings something else to the table, brings another perspective to the

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table, it's really hard to do. You gotta get lost in your own head sometimes

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as a as a founder and entrepreneur. And, like, you think, like, the walls are

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crashing in, but they actually might not be. But you've you're you're you're in your

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isolation effectively. You know, I use this term a lot.

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The guy told me this, like, 24 years ago. I used to work for it.

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His name is Peter Brockway. He's one of my mentors. He said experience is what

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you get when you don't get what you want. Yeah. And, like, as you learn

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and kinda move around, what are some of the things, Andrea, that you've kinda

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noticed about how your own brain works or how you, like, think about

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Pilates from when, like, you started and say, like, well, like,

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this footprint is actually architected not, like, randomly by

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design. Yeah. But I, like, I want certain things to happen, and I want people

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to experience it, in a certain way. Mhmm. And I

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wanna talk about that because I think sometimes people build a studio Mhmm. And they're

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like, you stop me. You say shit, dude. Like, only 35% is, like,

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revenue generating, like, Pilates room. Yeah. And it should really be, like, 80%, which you

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have a small check-in. Like, we don't need to have showers here. So how how

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would you have you, like, shifted from, like, I love the modality. It's a great

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workout. People get results. I don't know why I'm talking like this, but I

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am. Hey, dude. What's up? Okay. Good. How has it changed, like, your

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perspective? Yeah. So I think I think what's

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great is our core values are the same. We

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know what we want. That being said, we're open

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to understanding the learnings that we've had along the way. So especially with

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COVID, seeing what worked. We started with a group

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class studio. It was great. We realized having that

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ancillary revenue stream of the private studio was

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major. So instead of sort of sticking with what we thought was

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gonna be the most successful, just doing the group and just having this many

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reformers or x, y, and z, we honed in on those learnings,

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and we added a private studio next door. That's smart. But I would I would

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say that when you you you asked about Andrea's perspective and how it's changed

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Yeah. One of the things that, you know, when we

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had pre COVID, you know, I think Andrea had a very

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emotional connection to how

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Pilates operated Yeah. Sure. Sure. For all of those years.

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And I'm always asking questions like why

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why are people paid this way? Mhmm. Why why is it this is why we're

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a great partner. Need somebody to come in. Like, I always I always ask questions

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like that also. Like Yeah. Why do you do it this way? Like, why is

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it set up this way? Yeah. You know, what's the experience you're trying to have

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here? And it's almost like you gotta, like, script out, like, how I want you

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to feel, how I want you to to walk through the space, how you experience

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it. So I think it's great that you bring that perspective. Like, it like, I'm

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not ingrained in anything, so I'm just trying to learn. Yeah. And is there, like,

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a reason to this or just, like, the shit happened randomly and no one's changed

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it? Exactly. And I think what works about both of us is we both are

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very confident in our perspectives, but we're also open to hearing the

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other's perspective and finding that middle ground. So Yeah. I think that's

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one of the things that's been successful for our partnership, especially. We

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don't wear the same hat. We respect each other. It's been 7 years of that,

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and it's been, Yeah. Yeah. So so we got 2

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locations right now in, in LA. Uh-huh. You know, as you kinda

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looked at the build out and the size and and how many,

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Pilates, reformers you have, you know, talk about the the

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without going through the actual economics, but talk about here's the amount of look of,

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of machines. I I feel like it's optimized and and kinda stays true to your

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experience. Mhmm. And then how you think about whether if

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you're bringing an investor at some point and and wanna grow to 10, like you

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say, or 20 or or 50. Mhmm. What's some of, like, the special

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sauce of this business? Yeah. I'll say the the special

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sauce, there are a few areas. One is, talent

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density. We're really highly focused on who we

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hire at the company. And taking care of those instructors. That's something

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that was my background and experience at other studios was sort of

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bring in these instructors, let them do their thing, work them to the bone, and

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then they're out. So Yeah. Building the culture within our team

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Yeah. Outside of the experience the clients are having. We want this to be a

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family, and that seeps out into the experience. Yeah. Are they all full time employees?

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They're not all full time employees, but they're all employees. Got it. Okay. The

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the but to that point, we have

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formats that we have, that Andrea has

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masterfully created that, kind of

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integrate something. I I was talking to her earlier. There's a concept at

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Netflix that they use called con, context not control. And you can't have

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context not control without good talent, but Yeah. It's the formats

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provide a lot of context around why. And then the control part for the

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teacher is they can incorporate their like an authentic,

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piece of them into the formats, which creates an experience

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that, frankly, we've learned over the last

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several years, the clients actually feel. So They they you want their

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personality. You want their creativity. That's why we were hiring

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them and making sure that they can get paid a high enough wage

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that and have enough opportunity of growth to make it a full time

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job.

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This is Pete Moore. I wanna let you in on a little secret. There's this

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company called Promotion Vault, and what they do is they give out rewards

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from retailers that allow you to incentivize your

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members without having to do zero down and 1 month

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free or giving away shakes or giving away t shirts. What

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you want to do is build a rewards program that lasts, that

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people value, and that doesn't discount your own products and services.

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So here's the deal. There's something called rewards vault. The rewards

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vault is going to allow a member to set up their own profile.

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They are going to answer questions. You are gonna get those answers. You're gonna be

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able to target those members, and you're gonna reward them inside your

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club, inside your spa, and outside of the club and

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outside of the spa to get them to become loyal, to get them

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to pay their monthly dues, and to be rewarded

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properly for the actions. A lot of companies are cutting back on rewards.

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You shouldn't be. Promotion Vault's your answer. Trust me. This is

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real.

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You know, one of the things that that I see around the industry, because it's

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gonna, probably gonna say what you're gonna say. I go to Soul

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Cycle. I'm, like, part of that cult. Mhmm. I go based on who the instructor

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is, and I will modify my schedule Exactly. To to basically go to

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that instructor at that location. I'm willing to travel modestly

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in New York City. There are com there are companies and programs that have been

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set up like Orange Theory. Mhmm. Orange Theory is basically saying, like, it's the

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program. That instructor is a team leader. Okay? And I'm, like, basically

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boxing that person in by their title. Mhmm. Because I don't want

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you to choose a class based on a team leader. I want you to choose

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a class who can optimize the amount of people that I get through here per

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day. Mhmm. So when you take a look at, like obviously, I wanna treat everyone

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like a family. I also don't wanna, like, like, promote everyone like they're, like, the

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rock star because the rock star salon hairstylist owns the

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salon, unfortunately. And when that person leaves Right. You gotta rebuild. So how

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do you guys think about, like, that yin yang, if you will, or that that

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trade off? So I look at with in terms of

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talent and instructors, who represents our brand the

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strongest, who has our same principles and values and really exudes

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exactly the experience and the personality and the passion that we

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want. So when we have them, we we push to make

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them a star within our space. It's not about, I

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wanna be the face of this. I want us to collectively be

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a brand. So from the start, that was really important to us.

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I because I hadn't experienced that at other studios. It's sort of you do something

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in the media, and it's hidden. You know, the owner doesn't necessarily wanna share

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the spotlight, and I wanted to create a space where that was not the case.

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So identifying who these key players are within the

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teaching team, letting our PR team know everything

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about them so they can be promoted, representing our brand,

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go out, you know, work events, do all these things, and that to me

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is how we grow and we scale in terms of

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talent and having these leaders. Yep. So, inevitably, we've got a

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lot of investors that are looking for concepts in the boutique space over the last

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from, like, 2,000 March what? 2 March 2020

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until basically, like, January 2023,

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nobody returned my phone call. And I'm trying to get money. Right? So now the

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phone's ringing. So at my event tonight, I'm gonna be like, look. I I can

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tell you I don't have to give you data. I can just tell you, like,

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6 private equity firms called me last week and wanna invest in the fitness industry.

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Like, that's my tell. Right? It's, like, 6 plus 6 instead of minus

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instead of 0. As investors listen to this call, I think

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there's very interesting things about the the Pilates modality. And I

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wanna go through a couple of them, and I want you guys to add to

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it. The first one is no one has become the low cost

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leader in Pilates. So everybody who's in the Pilates space says, I

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recognize the value that I'm that I'm delivering. You're gonna get results probably

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better in the mirror on your your commitment of time to results

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better than any other modality, I think, of Wynn Pilates. Mhmm.

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During COVID and after COVID, people are like, look. I got my own machine. I'm

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not jumping around, so I I feel safer. Mhmm. And I'm already socially

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distanced. Mhmm. Right? And the other thing is the Pilates instructor

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doesn't have to do the workout like they're doing their soul cycle. Right? So they're

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captain, like there's one guy who's, like, a professional tennis player who plays, like, 5

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sets a day, and he, like, plays does 5 soul side class. The average person

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can't do that. Right. So so either, like, expand on some of those points or

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add on, you know, or or add some more bullet points of, like, what makes

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us unique from an investment standpoint that maybe is not on the

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surface like a tell? Yeah. Well, I

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mean, yeah, that's one of the biggest things is physically we don't have

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to do it with them. So having the different ways in which

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you can deliver, an hour of Pilates,

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you can do that for 8 hours a day as an instructor. You can do

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a mix of group classes, privates. You can

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film for our on demand platform, which has actually been really

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interesting. We started that during COVID and seeing how that

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opened up opportunity with, brand recognition in

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different states. We can see our analytics and our metrics on that. And,

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and when we opened after COVID, seeing who stayed, who came back,

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and and what that looked like, and it really was very

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much a hybrid from the people that we talked to,

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on the on demand platform. What did they do? Did they stay? Did they go?

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What we've learned for our business is that our on demand platform

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is more actually the clients don't overlap. So

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we hear from a lot of fitness folks, at we went to another conference.

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Oh, those are the same people that are coming into your studio, and they weren't.

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I I wanna touch on an add on to our Yeah. Yeah. Yeah. Kitchen order.

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I mean, it was a that that's great. The more you can provide, the better

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it's scalable. I wanna touch touch on the just scaling the high quality,

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low cost. I mean, there is some value.

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Like, we don't wanna undersell what we're offering. So one is we don't really

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do we don't do free offers and all of that because you are getting

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high quality instruction from people who are certified in something, which is a little

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different than like a spin class. Right. The other thing that we learned is

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that having we we figured out a way to have we have,

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instructors that have been with us for 7 years. 7 the entire

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time. Amazing. We figured out a way to retain

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teachers. Then we also have a vision on

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how to scale that. We also feel

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like we've addressed another factor of, like, boutique

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fitness really targeting a young, young, young audience and really kind of

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expanding our client base because we have experienced teachers. We have this

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mix of private and, and group, and,

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and we have just good leadership. The other another differentiator for us

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is community. People are looking for that Mhmm. In their space.

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And one thing I'm seeing, with Pilates, as we're talking about,

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Pilates is having a big boom in, you

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know, all aspects of it right now, on demand, mat work, reformer

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work. But one thing we're seeing specifically in

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Los Angeles right now is almost going back

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in time a little bit. It's becoming a little bit more exclusive,

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invite only. You have to have x amount of social media followers to even

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ask to come in. It it it's this shift toward

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this. The show house or something? Exactly. It is. It's There are plenty of I

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was, like, 40 years old. My buddy's like, dude, I'm, like, applying to Sohu. Should

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we know anybody? Like, really helpful. I'm like, bro, you went to, like, University of

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Pennsylvania, like, president of, like, Yahoo Sports. Like, it's okay. You you'll get

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it. It's like you should put this pressure on yourself. And so And so

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gotta apply to pay, like, 6,000. It's gonna be nuts. No. We're seeing

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that. Decide. Yeah. Bring it back. And so one of the differentiators with us and

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one of the driving forces with our brand is we wanna make sure that

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we really make it clear that it's an inclusive

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environment. You can sign yourself up. You can come. You're part of a

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team. So instead of trying to buy in to a team

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or be invited, we're inviting you in, and you still get

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that you're a part of something, you're part of a group. And so that's a

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big driver for us right now in keeping those blinders on, making sure that's an

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offering in the fitness market in terms of Pilates. Okay. So to get that with

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our real estate and our build out and all of that that kind of plays

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a huge role. What's the square footage on the average for the 2 locations?

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So the average for our 2 locations are 5th 1600

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square feet. That's it. Alright. That's it. And then many reformers are in each one?

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We will cap out they're 11. 11. Okay. And then we we'll cap

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out at 12. We have 2, additional studios in the works right

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now. Awesome. And you're going for 12? California? In Southern California. Yeah. Got

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it. Have you been looking at locations that were ex fitness

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facilities and and be able to do any kind of easy rework or no?

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No. We look at, most of our spaces have been blank, new

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construction spaces that we build out from scratch. So

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But what we're looking at are the neighboring tenants, the area,

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what the experience is because Pilates, the client generally does

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want that experience. They wanna get a coffee afterward. They wanna come with friends. They

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want that community angle. So making sure we

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can find a space that has that offering is ideal for us.

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And we also, we're not we're not

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willing to work with every single person in the world. Like, there there is a

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certain we look at the landlord. We look at who the, you know, who's

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the, real estate group that we're dealing with. Yeah. All of those things come into

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play. And the other thing about picking up another gym,

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the aesthetic of Sphere is not really inspired by what gyms

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looked like yesterday.

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This is Pete Moore. Here's the last tip for you of the podcast.

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00:21:25,900 --> 00:21:29,644
We are partnered up with a company called Higher Dose, higherdose.com.

354
00:21:30,745 --> 00:21:34,284
They are the leader in workout recovery products,

355
00:21:34,745 --> 00:21:38,480
infrared technology, LED light masks, neck

356
00:21:38,480 --> 00:21:42,179
enhancers, and other products such as PMF

357
00:21:42,320 --> 00:21:45,865
mats and sauna blankets. If you have not gotten

358
00:21:45,865 --> 00:21:49,625
on the workout recovery train yet, your time

359
00:21:49,625 --> 00:21:53,440
and your stop is now. You gotta get these products in there before

360
00:21:53,440 --> 00:21:57,040
these workout recovery and spas end up saturating your

361
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market, having your members walk out of the club and going into one of their

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00:22:00,755 --> 00:22:04,195
locations for $200 per month where they paid

363
00:22:04,195 --> 00:22:07,555
39 to you, let's become an expert in workout

364
00:22:07,555 --> 00:22:10,650
recovery if we are already an authority in workouts.

365
00:22:11,350 --> 00:22:14,890
Higher dose, check it out. There's a wholesale code,

366
00:22:15,270 --> 00:22:19,024
and we look forward to helping you augment your products

367
00:22:19,024 --> 00:22:22,804
and services to meet the demands of your members. And, hey,

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let's get people happy, healthy, and sweating, and the recovery

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should be just as good as the workout.

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So so a couple of points. You know, I I showed you the back of

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my jacket here. Like, you can't have artificial intelligence until you have

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intelligence. You're building this community. Obviously, you guys are high touch, and you wanna

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have a relationship with your members. What what software do you currently

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use? For for your Mariana Tech. Mariana Tech. Okay. Great. We we know Shannon. We

375
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had just spoke at one of their events. You know, what I was saying to

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them is, like, you gotta help the studios get as much information.

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Like, I gotta know Reporting. Do you have kids? Do is your do you have

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a daughter who's on, like, a cheerleading squad or field huggers? Is there somebody in

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your community in your in your family that I can help

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optimize what they're doing? Also, like, what are your triggers? Like, do you have

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anxiety trying to find a parking spot? Let me pick you up. You all get

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another member to pick you up. I got a problem with waking up early because

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I try and do, like, a 6 AM, soul

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cycle class here with Emily. Sorry, Emily. I missed last week. Maybe, hopefully,

385
00:23:24,420 --> 00:23:28,144
she got paid on that. It's cancellation. Anyway, sorry. I'm like, at 5:30,

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I decide whether I had a good night's sleep or not. Uh-huh. And then I

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make that decision. If I had another member that says, hey, man. I'll pick you

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up at 5:35. Like, I'm going. Right? I'm not gonna, like, cancel. It's embarrassing.

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Yeah. So I feel like there's a lot of things that we could do and

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put into the Mariana Tech database of, like, here's everything I know. And when

391
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the when the front desk person checks somebody in, they're not looking at their phones.

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They're looking at my LinkedIn. Exactly. At my Instagram. They're fine. Like, who is this

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person? Mhmm. And then how come not everybody's having their birthday here? How come they're

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not doing their book club in Pilates? Right. How come they're not doing coffee in

395
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Pilates? Yep. So I know some of the things that you guys are saying, like,

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I got a certain amount of hours. I pay a 100% of the rent no

397
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matter Dunkin' Donuts is 18 hours to 24 hours, and I'm

398
00:24:08,210 --> 00:24:11,190
open 4. Yep. You know, I'm not so how do you guys think about hours,

399
00:24:11,490 --> 00:24:15,304
volume, and monetizing or optimizing relationships? Not

400
00:24:15,304 --> 00:24:18,985
monetizing. I'll start with Liz, you're up. I'm up. I'll start with She's excited, guys.

401
00:24:18,985 --> 00:24:22,180
I don't catch you. This is not a video. Like, we're fired up. Finger go.

402
00:24:22,260 --> 00:24:25,940
We are all leaning in right now for something, but you buck lean into the

403
00:24:25,940 --> 00:24:29,460
mic. Fire it up. So, we, since day

404
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1, have been about making sure we operate almost like

405
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hospitality. I've spent a lot of time going to lots of, you know,

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hotels and places where they actually act. I mean, I feel

407
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expected when I show up. We want everybody who comes in the studio to feel

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expected. We keep track of information that they give us so that we can

409
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do that. I think that's that's since day 1, a huge,

410
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huge part of it. And part of what we look at when we are looking

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at, like, Mariana Tech or Mindbody or whatever where you know, all of those,

412
00:24:58,800 --> 00:25:02,560
services because, you know, we wanna be able to track

413
00:25:02,560 --> 00:25:06,255
that and do that easily. So that's that. What

414
00:25:06,255 --> 00:25:09,855
else, do you have a about, like does has anyone had a birthday party? Has

415
00:25:09,855 --> 00:25:12,415
anyone asked you, like, hey. Can I use a space? Like, talk about some notes

416
00:25:12,415 --> 00:25:16,240
here. I don't know why people are not, like, jumping on this. Yeah. Yeah. So

417
00:25:16,240 --> 00:25:19,679
tell me what you're doing, and then somebody in some other area that's not competing

418
00:25:19,679 --> 00:25:22,320
with you can take this idea. Go ahead. Yeah. One of the things restricted from

419
00:25:22,320 --> 00:25:26,135
the LA County. Go ahead. I I actually I've seen this grow since

420
00:25:26,514 --> 00:25:30,355
the world reopened with COVID. A lot of businesses want to do team bonding

421
00:25:30,355 --> 00:25:33,809
events in a health and wellness space, which has been,

422
00:25:34,510 --> 00:25:38,289
really great that it's not just happy hour now. It's, you know, additionally,

423
00:25:38,909 --> 00:25:42,535
Pilates classes. So we we take

424
00:25:42,535 --> 00:25:46,295
notes on clients. We have the front desk. We have our managers. Everybody's going

425
00:25:46,295 --> 00:25:50,050
through. We emphasize standing up. We don't

426
00:25:50,050 --> 00:25:53,890
want people sitting behind the desk. They're up, they're walking around the desk, the

427
00:25:53,890 --> 00:25:57,670
managers, the teachers, they're greeting people. We're taking notes so we can,

428
00:25:58,174 --> 00:26:01,855
again, encourage and track their progress. Talk to them about doing birthday

429
00:26:01,855 --> 00:26:05,450
parties and doing events. We've had bachelorette parties. Yeah.

430
00:26:05,530 --> 00:26:09,230
We've even had baby showers because you can do Pilates when you're pregnant. We

431
00:26:09,290 --> 00:26:12,650
have a a venture fun coming in to do a class in a couple weeks.

432
00:26:12,650 --> 00:26:16,215
Yeah. So Awesome. We had a podcast come in with all of their

433
00:26:16,215 --> 00:26:19,975
influencers. Yep. We've had lots of filming.

434
00:26:19,975 --> 00:26:23,415
People you know, we live in LA, so there's, productions going on.

435
00:26:23,415 --> 00:26:26,920
Right. We've had, you know, people it it

436
00:26:27,080 --> 00:26:30,680
and by the way, I brought Netflixers in for group

437
00:26:30,680 --> 00:26:34,485
classes and, other groups like that. So it's just it's

438
00:26:34,485 --> 00:26:37,605
it's it's the community. It's how you reach out to community. It's how you market

439
00:26:37,605 --> 00:26:41,205
your studio. Yes. By any chance. And we talk about this via newsletters, social

440
00:26:41,205 --> 00:26:44,940
media. We, you know, do it in person. So it's

441
00:26:44,940 --> 00:26:48,780
always in people's minds that this is beyond just the workout.

442
00:26:48,780 --> 00:26:52,485
And and we also go to other studios, our peers, and and go go to

443
00:26:52,485 --> 00:26:56,325
other, boutique studios, have our our staff go, and

444
00:26:56,325 --> 00:27:00,140
we collaborate with, you know, like, complimentary,

445
00:27:00,920 --> 00:27:04,679
modalities like boxing and others. And having that

446
00:27:04,679 --> 00:27:08,485
sense of community amongst our peers is also important. I found when I when I

447
00:27:08,485 --> 00:27:12,325
entered the business, none of the Pilates businesses business owners ever talked to each

448
00:27:12,325 --> 00:27:15,890
other. Everybody thought that everyone else was, like, you know,

449
00:27:16,670 --> 00:27:20,430
competing and stealing all their client, you know, their clients or their teachers. But it's

450
00:27:20,430 --> 00:27:23,710
important to have a community. So so I would say and for the investors that

451
00:27:23,710 --> 00:27:26,955
are listening to to this call and trying to find a a a an opportunity

452
00:27:26,955 --> 00:27:29,995
to, you know, what we say, like, play the space or, like, you know, back

453
00:27:29,995 --> 00:27:33,470
back at entrepreneurial management team. Given your

454
00:27:33,470 --> 00:27:36,830
background, it's kind of like when someone says, is there a management team? What is

455
00:27:36,830 --> 00:27:40,035
a management team composition? Mhmm. Who do I need to add to the team? So

456
00:27:40,115 --> 00:27:43,155
I'm glad you guys got together and our partners here because I think it's gonna

457
00:27:43,155 --> 00:27:46,595
make a a big difference in if you wanna go and and get outside capital

458
00:27:46,595 --> 00:27:50,390
or if you wanna kinda indicate like, hey. Look. I've got all these bases

459
00:27:50,390 --> 00:27:54,090
covered. If we grow, obviously, we're gonna go ahead like a CFO. But, like, everything

460
00:27:54,150 --> 00:27:57,915
operationally, strategically, and, like, the nuances of how

461
00:27:57,915 --> 00:28:01,755
this business works, like, we got that covered. Yeah. So let in closing

462
00:28:01,755 --> 00:28:05,080
here, if you got any quotes that you live by or, we gotta leave a

463
00:28:05,080 --> 00:28:08,760
little quote library. If you have 1, great. Please share it. If not, we can

464
00:28:08,760 --> 00:28:12,495
put hands in, go halo, and hit the hit the bell. I

465
00:28:12,495 --> 00:28:16,095
kinda wanna hear the bell again. You sound like I mean,

466
00:28:16,095 --> 00:28:19,455
I I've I just I'm entrepreneurial. I live

467
00:28:19,455 --> 00:28:22,890
by, you know, not being

468
00:28:22,890 --> 00:28:26,570
stuck in in the mud. Like, you gotta you gotta look

469
00:28:26,570 --> 00:28:30,245
around you and see what's going on and be able to pivot. So Alright. So

470
00:28:30,245 --> 00:28:33,705
to keep moving forward, we now have a new Halo Pilates

471
00:28:33,765 --> 00:28:37,560
platform. Liz and Andrea, Spire Pilates. See

472
00:28:37,560 --> 00:28:41,320
you in location 1, 2, 3, or 4. Soon. Thanks for

473
00:28:41,320 --> 00:28:43,340
coming on. Yeah. Alright. Thanks for having us.