Episode #570: Lessons from Three Decades in Fitness-Rick Dennis's Approach to Member Experience and Club Operations
Welcome to HALO Talks! In today's episode, host Pete Moore sits down with Rick Dennis, Co-Founder of Bakersfield's Body Xchange and a definite "OG" in the HALO sector. With over 30 years of experience—including a storied career at Family Fitness, 24 Hour Fitness, and launching successful clubs with longtime partner John Ovanessian—Rick shares insights on evolving gym models, member experience, and responding to changing trends.
Rick and Pete chat about how Body Xchange became a place "where everybody trains," adapting to the post-COVID demand for more strength training, flexible facilities, and self-guided workouts. Rick opens up about the importance of listening to your local community, running a tight operation with zero leverage, and the unique advantages of local ownership in a burgeoning market like Bakersfield, CA.
Pete and Rick also chat about future growth—both for Body Xchange and the Bakersfield area itself—as well as reflections on how today's athletes are changing the game in high school sports and beyond. Listen now for a conversation packed with industry wisdom and practical takeaways for fitness professionals (and enthusiasts!)
On the "power" of staying debt-free Dennis states, "We're definitely not a leveraged company. I think that's something that's really important to understand because as you mentioned, with 24 Hour Fitness, once you get leveraged then there's restrictions to that. We've never had those kinds of restrictions because of the foundation and how we built it."
Key themes discussed
- Evolution of Body Xchange and their club model.
- Shift toward strength training post-COVID.
- Local market dynamics and growth in Bakersfield.
- Importance of a debt-free, reinvestment-focused business.
- Personal touch of local ownership versus national chains.
- Future expansion opportunities in nearby cities.
A Few Key Takeaways:
1. Evolution of Member Experience & Strength Focus: Rick highlighted how their business model has shifted post-COVID, with a significant pivot towards strength training and member-driven use of space. Recognizing the growing interest in free weights and Olympic lifting, they repurposed areas like group fitness rooms to fit more strength equipment, reflecting the changing fitness trends among younger demographics.
2. Deep Local Roots & Smart Growth: The Bakersfield market is robust and expanding, with affordable housing attracting a young population. Rick emphasized how their deep local knowledge allows them to strategically backfill old locations and position themselves in growth corridors, staying ahead of national chains and big box gyms.
3. Debt-Free, Locally-Owned, and Well-Maintained Clubs: Rick and John built Body Xchange with a focus on being debt-free and maintaining strong local ownership. This approach means they can swiftly reinvest in facilities, ensure equipment is always up to par, and maintain a high-touch presence—reasons why members prefer their facilities over less locally involved national chains.
4. Adaptable Operational Strategy: Body Xchange made a post-COVID decision to pause personal training, acknowledging a shift toward self-guided, technology-driven workouts. Rick notes they still onboard members and provide guidance, and could easily reboot personal training if the right talent emerges.
5. Expansion Opportunities & Local Demographics: Looking ahead, Rick sees potential for 2–3 more locations within Bakersfield and more expansion into comparable communities like Palmdale and Lancaster, as well as midsized cities between Bakersfield and Fresno or west along the Central Coast. He stressed their ability to replicate the Body Xchange DNA by maintaining control over real estate and ensuring each new club matches the model's culture and values.
Resources:
- Rick Dennis: https://www.linkedin.com/in/rick-dennis-795252175/
- Body Xchange: https://www.bxfitness.com
- Integrity Square: https://www.integritysq.com
- Prospect Wizard: https://www.theprospectwizard.com
- Promotion Vault: http://www.promotionvault.com
- HigherDose: http://www.higherdose.com
00:00:00,880 --> 00:00:04,080
I am super excited to announce that we now have a formal
2
00:00:04,080 --> 00:00:07,480
partnership with the Prospect Wizard. And when I say
3
00:00:07,480 --> 00:00:10,960
wizard, I mean wizard. Obviously you have a website.
4
00:00:11,440 --> 00:00:14,880
This allows you to convert your website traffic visitors
5
00:00:14,880 --> 00:00:18,600
directly into leads. It's not just another chatbot and
6
00:00:18,600 --> 00:00:22,440
it's not AI, but it allows a visitor to call, text or leave a
7
00:00:22,440 --> 00:00:26,040
voicemail immediately. Goes to you, your sales team or anyone else in the
8
00:00:26,040 --> 00:00:29,720
club instantly. MIT shows a study that if you contact
9
00:00:29,720 --> 00:00:33,480
the lead within 10 minutes, chance of them converting goes up nine
10
00:00:33,480 --> 00:00:37,240
times that of the average. We got the Atlanta clubs
11
00:00:37,240 --> 00:00:40,680
on it. Vita Fitness, Gold's Gym, Mountainside
12
00:00:40,920 --> 00:00:44,640
City Fitness, Philly College Park. Become one
13
00:00:44,640 --> 00:00:48,360
of the next Halo companies to deploy the Wizard.
14
00:00:48,360 --> 00:00:51,800
It's easy to use. Go to the prospectwizard.com
15
00:00:52,270 --> 00:00:55,750
get a free 30 day trial. Talk to my boy Dave Gallon. He will get
16
00:00:55,750 --> 00:00:59,550
you all set up and let the leads flow based on the
17
00:00:59,550 --> 00:01:00,990
Wizard. Go get him.
18
00:01:03,950 --> 00:01:07,550
This is Pete Moore on Halo Talks nyc. I have the pleasure of
19
00:01:07,550 --> 00:01:10,910
bringing to our audience Rick Dennis, straight from
20
00:01:10,910 --> 00:01:14,590
Bakersfield Body Exchange, good friend of Integrity
21
00:01:14,590 --> 00:01:18,360
Square and a leader in the industry for probably about as long as
22
00:01:18,360 --> 00:01:21,520
I've been in the industry. So Rick, give your background and then we're going to
23
00:01:21,520 --> 00:01:24,760
talk about Body Exchange Bakersfield. Sure.
24
00:01:25,320 --> 00:01:28,280
Thanks Pete for having me on. I appreciate being here.
25
00:01:29,400 --> 00:01:32,440
Yeah, I was doing a little digging when we
26
00:01:33,000 --> 00:01:36,440
started talking and yeah, it's been over three decades. Started
27
00:01:37,080 --> 00:01:40,440
and got my first personal training certification back in
28
00:01:40,760 --> 00:01:44,600
the early 1990s, 1992
29
00:01:44,600 --> 00:01:48,380
to be exact, shortly after that. Started into the industry
30
00:01:48,620 --> 00:01:52,060
with Family Fitness center way back in
31
00:01:52,700 --> 00:01:56,380
1993, in the mid-90s. Worked my
32
00:01:56,380 --> 00:01:59,660
way up through the organization. Went through the
33
00:02:00,060 --> 00:02:03,820
24 Hour Fitness acquisition in the late 90s,
34
00:02:03,900 --> 00:02:07,420
early 2000s. Learned a lot through that
35
00:02:07,580 --> 00:02:11,300
experience. At the time I was still on the fitness side of the
36
00:02:11,300 --> 00:02:15,130
business. I was part of the, I was a
37
00:02:15,130 --> 00:02:18,770
VP of the Fitness Department in our region
38
00:02:19,730 --> 00:02:23,530
and then left 24
39
00:02:23,530 --> 00:02:26,850
Hour Fitness for a short time, went to Knoxville,
40
00:02:26,850 --> 00:02:30,290
Tennessee and worked for a startup brand there
41
00:02:30,450 --> 00:02:34,290
and helped them start from the ground up. Spent a few
42
00:02:34,290 --> 00:02:37,970
years there and then we had the idea of
43
00:02:38,260 --> 00:02:42,100
Body Exchange. Didn't start out right at, you
44
00:02:42,100 --> 00:02:45,780
know, what it is today, but we, we came
45
00:02:46,580 --> 00:02:50,220
to an idea of what we wanted to try to do in the
46
00:02:50,220 --> 00:02:54,020
industry and then that brought us back to Bakersfield
47
00:02:54,179 --> 00:02:57,860
and here we are. So you and John Ovanesian,
48
00:02:58,020 --> 00:03:01,540
you guys been working together since the 24 hour days?
49
00:03:02,580 --> 00:03:06,220
Yeah, I was in Las Vegas running the fitness side of
50
00:03:06,220 --> 00:03:09,570
things. They brought John to Las
51
00:03:09,570 --> 00:03:13,250
Vegas from Bakersfield at the time. So there's,
52
00:03:13,250 --> 00:03:16,450
you know, I could see the connection why we're in Bakersfield today.
53
00:03:17,170 --> 00:03:20,530
And John came up to Bakersfield and he and I
54
00:03:20,530 --> 00:03:24,170
partnered together there to run all of the 24
55
00:03:24,170 --> 00:03:27,850
hour fitness clubs. I believe at the time
56
00:03:27,850 --> 00:03:31,650
John came up, we had four or five locations there. We grew it
57
00:03:31,650 --> 00:03:35,280
to 1224 Hour
58
00:03:35,280 --> 00:03:39,040
Fitness locations. It was an area of rapid growth for them. And, and
59
00:03:39,040 --> 00:03:42,800
we did a lot of the expansion with them there. And yeah,
60
00:03:42,800 --> 00:03:46,200
we worked together for, for a long time. I'd say, you know,
61
00:03:48,360 --> 00:03:51,400
many of those 30 years I've been, you know, alongside John.
62
00:03:51,960 --> 00:03:54,920
And then when you went to, to Knoxville and I used to tour those clubs
63
00:03:54,920 --> 00:03:58,680
at the Rush back in the day, that was also another 24 hour,
64
00:03:59,570 --> 00:04:03,370
you know, diaspora of, of executives that went and started up a lot
65
00:04:03,370 --> 00:04:07,090
of these new concepts. You know, the thing I loved about the Rush
66
00:04:07,090 --> 00:04:10,730
is that they really leaned into entertainment and they leaned
67
00:04:10,730 --> 00:04:14,450
into other modalities. Remember, you had a rock climbing wall and you had some other
68
00:04:14,690 --> 00:04:18,410
interesting things inside of those clubs. You know, so as you kind of like
69
00:04:18,410 --> 00:04:22,210
moved from the fitness side of the industry to the operations side
70
00:04:22,210 --> 00:04:25,930
to the experience side, you know, what are some of the things that, that
71
00:04:25,930 --> 00:04:29,560
you, you'd say like Body Exchange now understands about,
72
00:04:29,560 --> 00:04:33,360
you know, what you're delivering and you really being on the pulse
73
00:04:33,360 --> 00:04:37,200
of, you know, members wanting more strength. Maybe not as much Group X after
74
00:04:37,200 --> 00:04:41,040
Covid, what have you kind of morphed the model because you're running, you
75
00:04:41,040 --> 00:04:43,440
know, five clubs that are fully entrenched in the market?
76
00:04:44,720 --> 00:04:48,320
Yeah. You know, we've tried to learn
77
00:04:48,720 --> 00:04:52,560
all along the way, you know, from the early days of us
78
00:04:53,070 --> 00:04:56,350
learning from pioneers like Ray Wilson. You know, I mean,
79
00:04:56,670 --> 00:05:00,430
there's, there's dialogue in our meetings today with
80
00:05:00,430 --> 00:05:04,270
our staff that we, we still, we talk about, you know, things
81
00:05:04,270 --> 00:05:07,870
that Ray taught us way, way back in the early 90s. And then
82
00:05:08,110 --> 00:05:11,790
when we went to Knoxville, yeah, it was,
83
00:05:11,790 --> 00:05:15,310
it was completely different. You know, it was, it was
84
00:05:15,870 --> 00:05:19,690
entertaining. You know, there's a wind tunnel and you know,
85
00:05:19,690 --> 00:05:23,050
being on the fitness side, you know, you walk into that at first and it's
86
00:05:23,050 --> 00:05:26,770
like, why do we have a wind tunnel and a batting cage in our gym?
87
00:05:26,770 --> 00:05:30,610
You know, but it worked. And you know, what we,
88
00:05:30,770 --> 00:05:32,930
what we pulled away from that is
89
00:05:34,290 --> 00:05:38,130
that's, I think the time where the industry moved towards it was
90
00:05:38,130 --> 00:05:41,770
really about the member experience, you know, what kind of
91
00:05:41,770 --> 00:05:45,490
experience. And really fitness is about, you
92
00:05:45,490 --> 00:05:48,530
know, endorphins too. Right? So what's the endorphin
93
00:05:49,400 --> 00:05:53,080
change that Happens when somebody walks in the door to the
94
00:05:53,080 --> 00:05:56,880
time they finish their workout, and how do they feel different? And I
95
00:05:56,880 --> 00:06:00,120
think that's what the rush was really pioneering is,
96
00:06:00,360 --> 00:06:04,200
hey, it's get them in the building and change their mindset,
97
00:06:04,360 --> 00:06:08,000
change their endorphin levels, get them excited, and they'll keep
98
00:06:08,000 --> 00:06:11,640
coming back. And so as we've
99
00:06:12,200 --> 00:06:16,000
transitioned to what we are today, I think we've pulled pieces of
100
00:06:16,000 --> 00:06:19,650
all of those things and try to make it work for
101
00:06:19,650 --> 00:06:23,370
our market and our members and create that kind of
102
00:06:23,370 --> 00:06:26,930
experience for them from the time they come in to the time they leave.
103
00:06:27,810 --> 00:06:30,690
The interesting part, I think, about the industry now is that
104
00:06:31,330 --> 00:06:35,170
there's more strength equipment on the floor. There's less. These
105
00:06:35,170 --> 00:06:38,970
kids really don't resonate into Jones. And
106
00:06:38,970 --> 00:06:42,490
to get into a group exercise class, they really want, I want Olympic squat
107
00:06:42,490 --> 00:06:46,150
machines. I want pec fly machines. I want dumbbells. I want
108
00:06:46,150 --> 00:06:49,630
kettle bells. And it seems like what you guys did
109
00:06:50,350 --> 00:06:54,110
from COVID onward is basically said, hey, look, I'm, I'm, I'm
110
00:06:54,110 --> 00:06:57,550
going to, you know, pot commit to just saying, like, what do people want here?
111
00:06:57,550 --> 00:07:01,190
How can I repurpose my square footage? You know, you took out your kids club,
112
00:07:01,190 --> 00:07:04,950
right? You took out your group exercise. You said, look, I'm going to provide you
113
00:07:04,950 --> 00:07:08,510
as much strength area, equipment and enough, you know, requisite
114
00:07:08,510 --> 00:07:12,160
cardio to, to, to, you know, placate the members
115
00:07:12,160 --> 00:07:15,880
that still want to just run on a treadmill or what have you. So, like
116
00:07:16,040 --> 00:07:19,640
to talk about how that pivot happened, how,
117
00:07:19,960 --> 00:07:23,160
like, much easier it is to operate the business right now and,
118
00:07:23,800 --> 00:07:27,480
you know, how you feel about where you guys are positioned. That's a loaded question,
119
00:07:27,560 --> 00:07:30,200
Rick. Sure.
120
00:07:31,560 --> 00:07:35,000
Yeah, great question. And, you know,
121
00:07:35,320 --> 00:07:38,570
we learned a lot about ourselves,
122
00:07:38,970 --> 00:07:42,730
as I think many people did during, you know, the pandemic and
123
00:07:42,730 --> 00:07:46,490
Covid. We, we came out of that
124
00:07:46,570 --> 00:07:50,170
and as many companies did, we had to look
125
00:07:50,170 --> 00:07:54,010
inward and look at our identity and, you know, who are we?
126
00:07:54,010 --> 00:07:57,370
You know, what. What can we be? What does
127
00:07:57,610 --> 00:08:01,050
the community tell us they want? And,
128
00:08:01,450 --> 00:08:04,890
you know, the. The average age demographic,
129
00:08:05,350 --> 00:08:08,830
you know, of our members is between the ages of 16 and
130
00:08:08,830 --> 00:08:12,070
36. And predominantly
131
00:08:12,550 --> 00:08:15,510
their major focus is strength training,
132
00:08:16,390 --> 00:08:18,790
free weights. Of course,
133
00:08:19,910 --> 00:08:22,870
there wasn't Internet and, you know,
134
00:08:23,510 --> 00:08:27,270
infomercials and podcasts to the levels that they are today,
135
00:08:27,750 --> 00:08:31,390
back when I started in the early 90s. Right. So they're
136
00:08:31,390 --> 00:08:35,240
influenced by, hey, I'm gonna do this quick workout.
137
00:08:35,240 --> 00:08:39,040
I'm gonna show it to you. And most of that's coming into play
138
00:08:39,040 --> 00:08:42,800
because that's that's meeting where people. Meeting those
139
00:08:42,800 --> 00:08:46,320
people where they're at, you know. And so what we learned
140
00:08:46,320 --> 00:08:49,279
was, hey, we are
141
00:08:49,920 --> 00:08:53,640
the place where everybody trains. And right there
142
00:08:53,640 --> 00:08:57,440
in 2021, we picked that tagline
143
00:08:57,440 --> 00:09:01,090
up and we said, hey, we are where everybody
144
00:09:01,090 --> 00:09:04,850
trains. And we're going to put in more squat racks than
145
00:09:05,010 --> 00:09:08,850
any other competitor in town. We're going to serve the people
146
00:09:08,850 --> 00:09:12,170
in the ways that they want to be served. We're going to
147
00:09:12,170 --> 00:09:15,410
repurpose the square footage of our
148
00:09:15,490 --> 00:09:19,210
facility, and we'll use, you know, just one group
149
00:09:19,210 --> 00:09:22,690
exercise room as an example. You know, you might have,
150
00:09:23,170 --> 00:09:26,710
you know, we were doing really well with group fitness, and in the early
151
00:09:26,710 --> 00:09:29,790
parts of it, you know, we might have four or five classes a day in
152
00:09:29,790 --> 00:09:33,070
that room. And in the rest of the time, you got around
153
00:09:33,070 --> 00:09:36,550
3,000 square foot just sitting there when people go in and stretch
154
00:09:36,550 --> 00:09:40,230
or whatever they do. But now you can walk into
155
00:09:40,230 --> 00:09:43,950
any one of our gyms today, and that same square
156
00:09:43,950 --> 00:09:47,030
footage, that same space, it's got members
157
00:09:47,590 --> 00:09:51,270
using every square inch of that area to do
158
00:09:51,270 --> 00:09:54,220
their strength training, their Olympic lifts.
159
00:09:55,020 --> 00:09:57,260
You know, they're, they're deadlifting their
160
00:09:58,540 --> 00:10:02,340
everything. You know, anything that they want to do, they're able to.
161
00:10:02,340 --> 00:10:05,900
And, and that's, that's really who we are where, where
162
00:10:05,900 --> 00:10:06,940
everybody trains.
163
00:10:10,060 --> 00:10:13,620
This is Pete Moore. I want to let you in on a little secret. There's
164
00:10:13,620 --> 00:10:16,940
this company called Promotion Vault. And what they do is they give out rewards
165
00:10:17,510 --> 00:10:21,350
from retailers that allow you to incentivize your members
166
00:10:21,670 --> 00:10:25,470
without having to do zero down and one month free or
167
00:10:25,470 --> 00:10:29,270
giving away shakes or giving away T shirts. What you want to do is
168
00:10:29,270 --> 00:10:32,790
build a rewards program that lasts, that people value,
169
00:10:33,030 --> 00:10:36,710
and that doesn't discount your own products and services. So here's the
170
00:10:36,710 --> 00:10:40,510
deal. There's something called Rewards Vault. The Rewards Vault is going
171
00:10:40,510 --> 00:10:44,330
to allow a member to set up their own profile. They are going
172
00:10:44,330 --> 00:10:47,770
to answer questions, you are going to get those answers, you're going to be able
173
00:10:47,770 --> 00:10:51,570
to target those members, and you're going to reward them inside your club,
174
00:10:51,970 --> 00:10:55,450
inside your spa, and outside of the club and outside of the
175
00:10:55,450 --> 00:10:59,130
spa to get them to become loyal, to get them to pay their
176
00:10:59,130 --> 00:11:02,970
monthly dues and to be rewarded properly for the
177
00:11:02,970 --> 00:11:06,610
actions. A lot of companies are cutting back on rewards. You shouldn't be
178
00:11:06,610 --> 00:11:09,650
Promotion Vault, your answer, trust me, this is real
179
00:11:10,860 --> 00:11:14,660
foreign. So from.
180
00:11:14,660 --> 00:11:17,860
From a standpoint of, of the competition that's been in and out of the market,
181
00:11:17,860 --> 00:11:21,340
you know, I know you guys backfilled some of the old 24 hour because you
182
00:11:21,340 --> 00:11:24,780
knew the market. Really? Well, you kind of have the. The market,
183
00:11:25,420 --> 00:11:29,220
you know, I'd say, quote, unquote, like, you know, surrounded with body
184
00:11:29,220 --> 00:11:32,580
exchange into. In main areas. Where do you see the growth
185
00:11:32,580 --> 00:11:36,380
happening in. In Bakersfield? What's going on in Bakersfield? I know you got a.
186
00:11:36,710 --> 00:11:40,510
A pretty good AAA hockey team that's affiliated with the Oilers, which is
187
00:11:40,510 --> 00:11:44,270
the Condors. When I traveled through that area that's
188
00:11:44,270 --> 00:11:47,910
like on the southwest corridor down by Allen.
189
00:11:47,910 --> 00:11:51,590
Looks like there was a lot of rooftops, which obviously everybody loves from a
190
00:11:51,830 --> 00:11:55,550
residential health club scenario. And then you've
191
00:11:55,550 --> 00:11:59,230
got Planet and you've got in shape. But
192
00:11:59,230 --> 00:12:02,990
I'd say the market isn't really over clubbed to the point of
193
00:12:02,990 --> 00:12:05,830
some of the other markets that we've seen. How do you feel about
194
00:12:06,390 --> 00:12:09,590
competition and how do you feel about the growth of Bakersfield?
195
00:12:11,110 --> 00:12:14,870
Well, we feel good. You know, we love the market. We've been
196
00:12:14,870 --> 00:12:16,870
here for over 20 years.
197
00:12:18,550 --> 00:12:22,390
There's a lot of growth here. And, you know, one thing about
198
00:12:22,470 --> 00:12:26,310
Bakersfield that's stood the test of time is it's
199
00:12:26,310 --> 00:12:29,980
desirable for the fact that it's a very
200
00:12:29,980 --> 00:12:33,420
affordable place for people to live. In California,
201
00:12:34,620 --> 00:12:38,140
you know, there's over 420,000 people here.
202
00:12:38,780 --> 00:12:42,620
The home prices remain, you know, affordable,
203
00:12:43,420 --> 00:12:47,100
and it's. It's seeing an increase in
204
00:12:47,340 --> 00:12:50,860
people moving here. It's. It's second in the Central
205
00:12:50,940 --> 00:12:54,700
Valley, only second to Fresno, which is a major
206
00:12:54,700 --> 00:12:57,180
city, I think the third largest city in the state.
207
00:12:58,730 --> 00:13:02,250
So there's a lot of growth opportunities here. And it's evident
208
00:13:02,250 --> 00:13:05,290
because in some of those areas that you described,
209
00:13:06,650 --> 00:13:10,410
you know, there's national and regional, you know, brands coming in
210
00:13:10,730 --> 00:13:14,530
to support the market. National change, you
211
00:13:14,530 --> 00:13:18,050
know, big, big target. You know, shopping
212
00:13:18,050 --> 00:13:21,770
centers are coming in, more Costcos and different things
213
00:13:21,770 --> 00:13:25,150
like that. And, you know, as the
214
00:13:25,150 --> 00:13:28,870
residential grows, then the retail side of it grows. And so when you can
215
00:13:28,870 --> 00:13:32,230
see that retail growth, you know, that the residential
216
00:13:32,550 --> 00:13:36,270
is. Is supporting it. So, yeah, there, there's definitely, you
217
00:13:36,270 --> 00:13:39,270
know, some opportunity here in the market.
218
00:13:40,230 --> 00:13:44,070
You know, in the northeast part of town, there's some major development
219
00:13:44,710 --> 00:13:48,470
planned out there from a retail perspective. In the central
220
00:13:48,550 --> 00:13:52,160
area, there's a major retail development, you
221
00:13:52,160 --> 00:13:55,880
know, scheduled for Rosedale highway and Coffee Road, which
222
00:13:55,880 --> 00:13:59,280
is right in the heart of town. You just
223
00:13:59,360 --> 00:14:02,960
already mentioned in the Southwest, there's a lot going on
224
00:14:02,960 --> 00:14:06,440
there that's probably the most vibrant, you know, area. You know,
225
00:14:06,440 --> 00:14:10,160
there's the major. One of the new major east,
226
00:14:10,160 --> 00:14:14,000
west, you know, corridors is on Panama Lane. And
227
00:14:14,000 --> 00:14:17,740
there's a lot of opportunity And a lot of growth going on out there and,
228
00:14:18,130 --> 00:14:21,970
and those major retailers that we talked about earlier,
229
00:14:22,770 --> 00:14:26,410
they're slated to be on that road in a few different
230
00:14:26,410 --> 00:14:29,730
areas that we're aware of. So, yeah, there's a great opportunity
231
00:14:30,370 --> 00:14:33,929
and we don't see it slowing down again because it is an
232
00:14:33,929 --> 00:14:37,170
affordable place for people to come to and live.
233
00:14:37,730 --> 00:14:41,170
And it also, the demographics support that because
234
00:14:41,890 --> 00:14:45,730
the average age is between the ages of, you know,
235
00:14:45,730 --> 00:14:49,290
28 and 32. And there's a lot of the
236
00:14:49,290 --> 00:14:52,890
population at the, under the age of 18.
237
00:14:54,090 --> 00:14:57,890
And that's, you know, tells us that, you know, there's a lot
238
00:14:57,890 --> 00:15:01,450
of about 30% of the population 18 and under.
239
00:15:01,450 --> 00:15:04,970
There's going to be a lot of people here for a long time. Yeah, it
240
00:15:04,970 --> 00:15:08,690
seems like you guys are well positioned to, you know, strength, obviously,
241
00:15:08,690 --> 00:15:12,170
is where most of these kids are going to. They're on their,
242
00:15:12,490 --> 00:15:16,290
their phones and they're doing their own directed workouts. And I think there's like
243
00:15:16,290 --> 00:15:20,050
a, a new wave of, you know, what people
244
00:15:20,050 --> 00:15:23,530
like, whether it's like bodybuilding or whether it's elite, you know, being an elite
245
00:15:23,530 --> 00:15:26,890
athlete. I think high school sports. When I was There, you know,
246
00:15:27,210 --> 00:15:30,970
25, 30 years ago, we knew nothing about nutrition. We knew very
247
00:15:30,970 --> 00:15:34,810
little about, you know, periodization schedules and, and reps. I wish I'd
248
00:15:34,810 --> 00:15:37,610
go back right now and like, train as a, as a high school athlete. I
249
00:15:37,610 --> 00:15:40,880
think you'd have a lot better result. Even though I thought I was pretty good
250
00:15:40,880 --> 00:15:44,440
at the time, but not, not as good as I could have been. You know,
251
00:15:44,440 --> 00:15:48,240
when you take a look at, you know, 24 hour kind of leaving the
252
00:15:48,240 --> 00:15:51,720
market, obviously they had a number of reasons why,
253
00:15:52,200 --> 00:15:55,720
you know, they, they didn't have the capital to reinvest
254
00:15:55,720 --> 00:15:59,360
into their locations. And that was mostly because of their balance
255
00:15:59,360 --> 00:16:02,960
sheet and deals that got done with private equity funds that put a lot of
256
00:16:02,960 --> 00:16:06,690
debt on the business that then had to pay interest instead of putting capital back
257
00:16:06,690 --> 00:16:09,930
into the business. I know you and John have run a very clean
258
00:16:09,930 --> 00:16:13,570
operation. I walked around there, I didn't see any, that there was not like
259
00:16:13,570 --> 00:16:16,490
one piece of equipment. I'm like, hey, Rick, I think you might want to put
260
00:16:16,490 --> 00:16:19,970
some, like, new upholstery on this thing. Like, there was no,
261
00:16:20,210 --> 00:16:23,770
you know, there was no equipment out of order, you know,
262
00:16:23,770 --> 00:16:27,330
so as you kind of look at and say, hey, we've run this
263
00:16:27,330 --> 00:16:30,930
business for over 20 years and we've reinvested
264
00:16:30,930 --> 00:16:34,740
into the business where we needed to. What do
265
00:16:34,740 --> 00:16:38,500
people say in the market, you know, about body exchange versus Some of
266
00:16:38,500 --> 00:16:42,180
the, you know, clubs that maybe don't have as much TLC or
267
00:16:42,180 --> 00:16:45,860
local ownership and the fact that you're in the clubs, you know,
268
00:16:46,100 --> 00:16:49,940
every week and live there and you know, have, have that kind of like personal
269
00:16:49,940 --> 00:16:53,740
touch point that other clubs in national change just
270
00:16:53,740 --> 00:16:57,580
don't really have that, that, you know, capability or like
271
00:16:57,580 --> 00:17:00,280
the desire to care as much.
272
00:17:02,040 --> 00:17:05,240
Sure. I'm going to break that into
273
00:17:05,720 --> 00:17:09,480
two answers. I think the first thing is
274
00:17:10,520 --> 00:17:14,160
when we started out to do this, we had a
275
00:17:14,160 --> 00:17:17,400
very clear vision of how we wanted to build the business.
276
00:17:18,360 --> 00:17:22,120
We wanted to build our company without debt. And of course,
277
00:17:22,280 --> 00:17:25,800
as new entrepreneurs and starting out,
278
00:17:26,520 --> 00:17:30,280
we did take on some initial debt. But as
279
00:17:30,280 --> 00:17:33,880
fast as we possibly could, we paid off and
280
00:17:33,960 --> 00:17:37,400
paid down all of our debt. When we
281
00:17:37,480 --> 00:17:40,920
started opening, you know, we opened up roughly 10
282
00:17:40,920 --> 00:17:43,880
locations in a 10 year span, you know,
283
00:17:43,880 --> 00:17:46,280
2003 to 2013.
284
00:17:47,400 --> 00:17:51,120
And when we were doing this, we were funding all of
285
00:17:51,120 --> 00:17:54,600
our own construction, we were paying cash for all of our equipment.
286
00:17:55,330 --> 00:17:58,530
We were building our company. So
287
00:17:58,850 --> 00:18:02,530
that way for the long haul, we were built to
288
00:18:02,850 --> 00:18:05,730
succeed. And now when we need to
289
00:18:06,610 --> 00:18:10,210
have a capital call to put some new equipment in or do something,
290
00:18:10,930 --> 00:18:14,450
it's readily there and available for us to be able to do that.
291
00:18:14,930 --> 00:18:18,570
And so we're definitely not a leveraged company. And I
292
00:18:18,570 --> 00:18:21,810
think that's something that's really important to understand
293
00:18:22,050 --> 00:18:25,840
because as you mentioned, with 24 hour, once you get
294
00:18:25,840 --> 00:18:29,360
leverage, then you're, you know,
295
00:18:29,360 --> 00:18:33,160
there's restrictions to that. We've never had those kinds
296
00:18:33,160 --> 00:18:36,720
of restrictions because of the foundation and how we built it.
297
00:18:37,360 --> 00:18:41,120
So with that said, you know, like, you know, back a few
298
00:18:41,120 --> 00:18:44,760
years ago when we decided, hey, you know, we're going to kind of rebrand ourselves
299
00:18:44,760 --> 00:18:48,440
a little bit, we're going to reinvest into the areas of the
300
00:18:48,440 --> 00:18:52,240
club that the market and the, the demographic is telling
301
00:18:52,240 --> 00:18:55,200
us that they want, which is the strength, the
302
00:18:56,080 --> 00:18:59,360
ability to do, you know,
303
00:18:59,360 --> 00:19:03,120
powerlifting and different things within a commercial gym.
304
00:19:03,600 --> 00:19:06,960
We were able to easily do that, make those decisions and
305
00:19:07,600 --> 00:19:11,280
we stand out for that. You know, we are local.
306
00:19:13,120 --> 00:19:16,640
I'm in our gyms every week, every day.
307
00:19:16,720 --> 00:19:20,250
At some point we see and
308
00:19:20,250 --> 00:19:23,850
hear from our customers. And if it makes business
309
00:19:23,930 --> 00:19:27,690
sense and it creates a win for the customer,
310
00:19:28,570 --> 00:19:31,930
a win for the, you know, company, then, then we make
311
00:19:31,930 --> 00:19:33,610
decisions to make those things happen.
312
00:19:36,650 --> 00:19:40,490
This is Pete Moore. Here's the last tip for you of the podcast.
313
00:19:40,730 --> 00:19:43,690
We are partnered up with a company called higher dose
314
00:19:43,850 --> 00:19:47,200
higherdose.com they are the leader in
315
00:19:47,440 --> 00:19:50,400
workout recovery products, infrared technology,
316
00:19:51,120 --> 00:19:54,640
LED light masks, neck enhancers and
317
00:19:54,880 --> 00:19:58,520
other products such as PEMF mats and sauna
318
00:19:58,520 --> 00:20:01,800
blankets. If you have not gotten on the workout
319
00:20:01,800 --> 00:20:05,200
recovery train yet, your time and your stop
320
00:20:05,360 --> 00:20:08,920
is now. You got to get these products in there before these workout
321
00:20:08,920 --> 00:20:12,170
recovery and spas end up saturating your market.
322
00:20:12,490 --> 00:20:16,090
Having your members walk out of the club and going into one of their locations
323
00:20:16,090 --> 00:20:19,730
for 200 bucks per month where they're paying 39 to
324
00:20:19,730 --> 00:20:23,570
you. Let's become an expert in workout recovery. If we
325
00:20:23,570 --> 00:20:26,890
are already an authority in workouts, higher dose,
326
00:20:27,290 --> 00:20:30,970
Check it Out is a wholesale code and we look
327
00:20:30,970 --> 00:20:34,250
forward to helping you augment your products and services
328
00:20:34,730 --> 00:20:38,480
to meet the demands of your members. And hey, let's get people
329
00:20:38,480 --> 00:20:42,320
happy, healthy and sweating and the recovery should be
330
00:20:42,320 --> 00:20:43,560
just as good as the workout.
331
00:20:47,240 --> 00:20:50,760
There's a two, two points that, you know, came out to me
332
00:20:50,760 --> 00:20:54,520
as, as I was touring with you guys on my last trip out to California.
333
00:20:55,000 --> 00:20:58,800
One, you guys are on ABC Fitness, right? So a lot of the industry benefits
334
00:20:58,800 --> 00:21:01,560
from other clubs being on the, on the same software.
335
00:21:02,600 --> 00:21:05,880
One of the things that, that was interesting that you guys made as a strategic
336
00:21:06,660 --> 00:21:10,100
move was to say, you know, we did personal training before, but we're not doing
337
00:21:10,100 --> 00:21:13,820
it now. Obviously your clubs could potentially do personal training if you
338
00:21:13,820 --> 00:21:17,620
wanted to. What's been the, what's been the
339
00:21:17,620 --> 00:21:21,020
shift there and thinking and then, you know, if you decided to
340
00:21:21,020 --> 00:21:24,780
greenlight that again, you know, what, what kind of success did you have in the
341
00:21:24,780 --> 00:21:28,460
past from a number of sessions or you know, revenue per
342
00:21:28,460 --> 00:21:32,260
club that, that you could look at if you wanted to kind
343
00:21:32,260 --> 00:21:34,880
of plug that back in? Sure.
344
00:21:35,840 --> 00:21:39,560
Well, you know, as you mentioned, you know, post Covid, there
345
00:21:39,560 --> 00:21:43,200
was, you know, a bit of a shift, you know, and
346
00:21:44,800 --> 00:21:48,480
we believe that that shift is a
347
00:21:48,480 --> 00:21:51,920
lot of people learned how to use technology
348
00:21:52,720 --> 00:21:56,080
to do self guided workouts, self guided
349
00:21:56,080 --> 00:21:59,880
programming. I won't get too far into it
350
00:21:59,880 --> 00:22:03,700
but you know, you talk about today's time and you talk about AI, you
351
00:22:03,700 --> 00:22:07,420
know, getting involved in, you know, in workouts and
352
00:22:07,420 --> 00:22:09,500
things like that. So
353
00:22:11,500 --> 00:22:14,860
what we've decided is that if
354
00:22:14,940 --> 00:22:18,620
we're, if we're in a market
355
00:22:18,700 --> 00:22:22,420
that a lot of people are using our strength, they're
356
00:22:22,420 --> 00:22:26,060
doing self guided workouts. It's not to say that they
357
00:22:26,060 --> 00:22:29,750
don't need help with inside the gym and we
358
00:22:29,830 --> 00:22:32,310
have our staff go through a
359
00:22:34,390 --> 00:22:38,230
training of sorts to understand how to onboard a new
360
00:22:38,230 --> 00:22:41,990
member, take them through proper workouts, get
361
00:22:41,990 --> 00:22:45,030
them integrated into the facility and
362
00:22:45,670 --> 00:22:49,030
always be there as a resource for our members
363
00:22:49,750 --> 00:22:53,350
to be able to succeed
364
00:22:53,670 --> 00:22:57,130
within Their program. So that's the current.
365
00:22:57,290 --> 00:23:00,970
That's what we, you know, what we've adopted as of, as of now
366
00:23:00,970 --> 00:23:03,210
post Covid prior,
367
00:23:04,970 --> 00:23:08,770
we had the full gamut of, you know, personal training
368
00:23:08,770 --> 00:23:12,090
going. We had fitness managers within each facility
369
00:23:13,050 --> 00:23:16,650
running the department, doing a majority of the,
370
00:23:16,810 --> 00:23:20,330
you know, personal training package sales.
371
00:23:21,130 --> 00:23:24,980
We had a district fitness manager that was overseeing, you
372
00:23:24,980 --> 00:23:28,340
know, the multitude of clubs that we had at whatever time that was.
373
00:23:28,980 --> 00:23:32,540
So if we were to be able
374
00:23:32,540 --> 00:23:35,780
to find the right mix of
375
00:23:36,660 --> 00:23:40,500
talent in terms of, you know, a district fitness
376
00:23:40,500 --> 00:23:43,740
manager type person, you know, fitness
377
00:23:43,740 --> 00:23:47,060
managers that can hire, recruit and train
378
00:23:47,870 --> 00:23:51,630
personal trainers on a regular basis, and we could
379
00:23:51,630 --> 00:23:54,910
do it. Well, there's no doubt that I feel like we could
380
00:23:55,550 --> 00:23:59,230
go back to, you know, the years before when we were
381
00:23:59,550 --> 00:24:03,150
generating about $100,000 a month in personal training
382
00:24:03,150 --> 00:24:06,750
revenue and we evaluated our
383
00:24:06,750 --> 00:24:09,550
personal training revenue based on
384
00:24:10,270 --> 00:24:13,870
actual cash. We didn't do contract value
385
00:24:13,870 --> 00:24:17,550
or anything like that. So, you know, there are some companies out there
386
00:24:17,550 --> 00:24:21,220
that say, hey, you know, we do X dollars in, in personal
387
00:24:21,220 --> 00:24:24,820
training revenue, but they're doing contract value, which, you know,
388
00:24:24,820 --> 00:24:27,780
sometimes skews the number just a little bit.
389
00:24:28,660 --> 00:24:32,420
Yeah, yeah, you just writing, you should just writing packages for the future that
390
00:24:32,740 --> 00:24:36,180
hopefully you collect. And hopefully they did the sessions. Actually.
391
00:24:38,180 --> 00:24:41,860
It was always, yeah, yeah. And then John
392
00:24:41,860 --> 00:24:44,740
owns for the five pieces of the real estate. So you, you got a lot
393
00:24:44,740 --> 00:24:48,020
of flexibility in what you could do inside of the locations as well, which is,
394
00:24:48,470 --> 00:24:52,230
you know, not common in this, in this space where
395
00:24:52,230 --> 00:24:55,990
you're, you're kicking up against a landlord or demolition
396
00:24:56,070 --> 00:24:59,910
clause or something. You know, if somebody's going in. I just had a situation
397
00:24:59,910 --> 00:25:03,430
where a competitor came into a shopping center
398
00:25:03,430 --> 00:25:07,190
and they like, notified the tenant after
399
00:25:07,430 --> 00:25:10,710
construction started. Like, hold on a second. I got an exclusive on this
400
00:25:10,790 --> 00:25:14,310
property. Like, what do you, what are you doing putting this other fitness guy in
401
00:25:14,310 --> 00:25:18,110
there? Like, it's not allowed as part of lease. Oh, like, what will you
402
00:25:18,110 --> 00:25:21,890
pay us to let us do that? So how having. Having the ability to
403
00:25:21,890 --> 00:25:25,410
have this, like, affiliated real estate entity,
404
00:25:26,130 --> 00:25:29,490
you know, I think has been highly beneficial. It looks like you got some room
405
00:25:29,490 --> 00:25:33,330
to expand if you want to do some things in the outdoor area as
406
00:25:33,330 --> 00:25:36,850
well. I saw some expansion and parking, obviously, is not an issue at all.
407
00:25:37,250 --> 00:25:40,210
So just the last question for you, you know, if you were to say,
408
00:25:40,850 --> 00:25:44,370
hey, Pete, I'm going to go build another five locations over the next five years,
409
00:25:44,530 --> 00:25:47,330
you know, if that was a desire for you and your management team,
410
00:25:48,410 --> 00:25:52,250
you know, we talked about probably filling in a couple locations in,
411
00:25:52,250 --> 00:25:55,970
in Bakersfield where, you know, you can follow the work of a, of a
412
00:25:55,970 --> 00:25:59,170
Target in Costco. I used to say that back in the day. I'm like, do
413
00:25:59,170 --> 00:26:01,930
we really need to do a research report here and pay like a lot of
414
00:26:01,930 --> 00:26:04,450
money to figure out where the real estate development is or can we just go
415
00:26:04,450 --> 00:26:07,850
like across street or next door to the Target? Like they obviously did the work
416
00:26:07,850 --> 00:26:11,290
and figured out like, hey, I could do $100 million, you know, merchandising
417
00:26:11,450 --> 00:26:14,990
store here, maybe my health club might work if I can get a, you know,
418
00:26:14,990 --> 00:26:18,790
if I get an out parcel next to them. And then when we met, you
419
00:26:18,790 --> 00:26:22,510
talked to us about at some point you were in Ventura. But what are some
420
00:26:22,510 --> 00:26:25,790
of the cities if you want to just like tag for us here as
421
00:26:26,430 --> 00:26:30,230
you know, potentially where body exchange could and should go within
422
00:26:30,230 --> 00:26:33,990
like a 90 mile radius of like maintaining the culture and maintaining the
423
00:26:33,990 --> 00:26:34,990
DNA of the business.
424
00:26:38,990 --> 00:26:42,540
Sure. So outside of our immediate area,
425
00:26:42,860 --> 00:26:46,540
like you alluded to there, there are some, some key
426
00:26:46,940 --> 00:26:50,220
positional pieces that you could look at here locally for,
427
00:26:50,540 --> 00:26:53,820
you know, you know, maybe two or three, you know,
428
00:26:53,820 --> 00:26:56,860
opportunities outside of
429
00:26:57,260 --> 00:26:59,660
Bakersfield. There's, there's areas
430
00:27:01,180 --> 00:27:04,860
south of here, you know, Palmdale, Lancaster area
431
00:27:04,940 --> 00:27:08,350
is a very similar type
432
00:27:08,430 --> 00:27:10,750
area, similar type demographic
433
00:27:11,550 --> 00:27:14,910
landscape to Bakersfield in terms of
434
00:27:14,990 --> 00:27:18,670
affordability, in demographics and things of that
435
00:27:18,670 --> 00:27:22,030
nature. So there's definitely opportunity there.
436
00:27:23,230 --> 00:27:26,190
If you look north of us,
437
00:27:26,670 --> 00:27:30,470
there's a lot of little
438
00:27:30,470 --> 00:27:34,300
areas, key, you know, mid sized cities,
439
00:27:34,620 --> 00:27:37,500
opportunities between here and Fresno.
440
00:27:38,700 --> 00:27:41,860
And then, you know, you could also look, you know, to the west as you
441
00:27:41,860 --> 00:27:45,100
start going to what they call out here the central coast.
442
00:27:45,740 --> 00:27:47,740
Again, there's, there's
443
00:27:49,260 --> 00:27:51,340
cities that would support,
444
00:27:53,180 --> 00:27:56,940
you know, a mid sized gym,
445
00:27:57,580 --> 00:28:01,190
you know, the 15,000 to 25,000
446
00:28:01,190 --> 00:28:03,830
square foot type, you know, facility.
447
00:28:05,350 --> 00:28:09,070
And yeah, there's, there's definitely some opportunity as you go to
448
00:28:09,070 --> 00:28:12,390
the central coast, some smaller areas as you go up towards
449
00:28:12,390 --> 00:28:16,150
Fresno and within that 90 mile range,
450
00:28:16,150 --> 00:28:19,590
for sure, Palmdale, Lancaster, which is south of us,
451
00:28:20,390 --> 00:28:24,150
that's great. So I see all the baseballs behind you. So the people
452
00:28:24,150 --> 00:28:26,950
on the, who are listening to the audio here and not on the video, there's
453
00:28:26,950 --> 00:28:30,740
a, there's a nice baseball collage behind Rick and some
454
00:28:31,220 --> 00:28:34,900
glass casing. I went to the Giant game last night against the
455
00:28:34,900 --> 00:28:38,260
Eagles and Doc Gooden, Dwight Gooden sat in front of me
456
00:28:38,500 --> 00:28:42,300
who is an all time Mets pitcher back in the day, Cy
457
00:28:42,300 --> 00:28:45,980
Young award winner and I had the pleasure
458
00:28:45,980 --> 00:28:49,540
of like high fiving him on every Giants touchdown
459
00:28:49,540 --> 00:28:53,180
and score and big hit interception.
460
00:28:53,180 --> 00:28:57,020
So it was a pretty wild, like, bucket list event. One to beat the
461
00:28:57,020 --> 00:29:00,260
Eagles after five years, but also to have Doc good. And I felt like I
462
00:29:00,260 --> 00:29:03,640
was like, I like, invited him to come, like, hang out and watch the game
463
00:29:03,640 --> 00:29:07,040
together. So it seems like. I know you're a big baseball fan,
464
00:29:07,520 --> 00:29:11,320
so this is probably a good time of year for you. Yeah,
465
00:29:11,320 --> 00:29:13,840
it's exciting that, you know, playoffs are here and
466
00:29:14,880 --> 00:29:18,640
it's a fun time to watch the game. And, you know, it's
467
00:29:18,640 --> 00:29:21,920
funny, you alluded to, you know, the athletes that we thought we were
468
00:29:22,480 --> 00:29:26,120
back when we were young and working out and all of that, and
469
00:29:26,120 --> 00:29:29,950
then you look at the common day athlete and, you
470
00:29:29,950 --> 00:29:33,510
know, they just have all these advantages because there's a lot more
471
00:29:33,510 --> 00:29:37,270
research going into the type of training they
472
00:29:37,270 --> 00:29:40,870
need to do, the periodization of the
473
00:29:40,870 --> 00:29:44,350
training that they do, the nutritional side of what they do,
474
00:29:45,470 --> 00:29:48,910
and, you know, all the methods that they have today
475
00:29:49,630 --> 00:29:53,230
to. To access, you know, the
476
00:29:53,310 --> 00:29:56,790
best of the best type of training. And then you watch and perform on the
477
00:29:56,790 --> 00:30:00,350
field and it's. It's obvious that
478
00:30:00,350 --> 00:30:04,070
they're. They're just. They're built different than. Than
479
00:30:04,630 --> 00:30:08,430
in, you know, many, many years ago. So, yeah, I
480
00:30:08,430 --> 00:30:11,310
mean, I think the. The athlete of today gets to be like an iPhone, like,
481
00:30:11,310 --> 00:30:14,950
17 and yeah, we're playing with like a iPhone 3, you know,
482
00:30:15,110 --> 00:30:18,550
skeletal structure right now that has its wounds from. From not
483
00:30:18,550 --> 00:30:21,750
recovering properly so. Well, look, man, it was great to have you on the show.
484
00:30:21,750 --> 00:30:25,580
Thanks again for all your contributions to the. To the HALO sector at large.
485
00:30:26,220 --> 00:30:29,860
Look forward to seeing how you guys progress, and congrats to you and
486
00:30:29,860 --> 00:30:33,580
John and Laurie and crew for what you guys have built. It's a. It's a
487
00:30:33,580 --> 00:30:37,420
great story, and it's also bringing a lot of value to, you know,
488
00:30:37,420 --> 00:30:40,740
thousands of people in Bakersfield that if you guys weren't there, you know, they might
489
00:30:40,740 --> 00:30:44,140
not be. They might not be doing what they're doing, you know, get results. So
490
00:30:44,460 --> 00:30:48,220
that starts at the city level and it kind of grows up from
491
00:30:48,220 --> 00:30:51,610
there. So thanks for coming on and good to see you again and go
492
00:30:51,610 --> 00:30:53,770
Halo. I appreciate it. Thank you, Pete.
493
00:31:15,300 --> 00:31:27,460
Sam,
494
00:31:40,910 --> 00:31:41,150
sa.