Making things complicated for the sake of making them complicated does not make you look good.
People tend to overcomplicate things, especially when trying to sound knowledgeable.
Processes should be brief, precise, and complete! Omitting redundancies and fluff streamlines your system. Having fewer steps or combining similar ones can also lessen the margin of error. Less steps, less chances to have something go wrong.
Remember also that, especially today, people tend to have the attention span of a goldfish, so the more you go in circles, the more likely you are to lose those customers!
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