Employees are an extension of your business, so treat them well!
Any business wanting to scale simply cannot remain a "one man/woman" show.
You won't be client-facing all the time, especially as you get bigger. It will be your team who shows up and takes care of your customers so they'll (hopefully) be satisfied and remain with you for a long time.
Treat your team well and they'll be motivated to treat your customers well.
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