#18-HALO Talks Fast Break: From Chaos to Centralization-Prospr's Approach to Operational Consistency

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This is Pete Moore on Halo Talks Fast Break, coming at you

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at Prosper with Erica Wass. You're a good friend of mine, a

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fellow backgammon player, and officially approved to live in New York City.

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Welcome to the show. Thank you. I'm so proud

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of you that you made it through the referral process. Now let's talk about your

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software company. Yeah, Prosper thankfully is

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significantly more impressive than I am to a condo board, apparently. I love it.

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uh, So, so we've known each other for several

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years. You've been, uh, trying to figure out how to

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streamline and optimize clubs and studios for several years.

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You obviously nailed that when we were working uh, together, during,

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during COVID and, uh, really impressed with what you built

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then. So that's been a couple years out, so give us an update on where

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the software is, who you're working with, and what you're excited about.

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So, the software doesn't— I mean, obviously, the core of what we do, which is

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to make frontline teams better, make life easier for managers, still

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the same. But the way that we do it and the amount of features and

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how complex and big the product has become is

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somewhat unrecognizable. Sometimes we look at it and we go, wow. Everything from

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literally meeting scheduling for your team all the way to

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auto-routed ticketing. We now can include third-party vendors. We can

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bring in different integrations. So, we opened up our

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API, and we now integrate with Awardco, Mariana Tech,

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Mindbody. In 2026, we're going to see

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ClubReady, Excerpt, hoping to kind

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of expand into where we integrate and kind of how we

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sit in the tech stack as we've moved upmarket. So we're starting to

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integrate with Teams and HRIS and Gusto and,

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right, the whole breadth of sort of how Prosper can

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fit into these much larger organizations. And what is

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the— just give people a little primer on the main reasons why people

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are coming and using your software. Obviously, you've got other softwares that are doing other

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things, but what have you really kind of keyed in on that

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allows you to keep a client and then

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they're asking you to integrate or other people have to integrate with you?

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So really it's consolidation. So typically somebody might come to us and say,

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hey, we have something for sub-management, something for

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communication, Google Sheets, Post-its, a front desk

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scheduler, an instructor scheduler, you know, a way to get

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things from field to the top. And none of them

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talk to each other. They're all sort of disparate, and we're now drowning

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in tools. Prosper typically consolidates

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upwards of 4 tools into one, right? So somebody might come

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to us and say, hey, we have Group X is

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functioning one way and front desk is functioning another way and

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our managers are functioning another way and nobody really has any idea what's

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going on. And there's all of these gaps that pretty much all of the information

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is falling through. And so they'll come to Prosper and consolidate everything into

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one tool and truly be able to run their entire organization

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in one place. And what if somebody,

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you know, we were working together back during COVID

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a lot of it was about activity logs. It was about scheduling

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substitutions. What are some of the you key, know,

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highest use, you know, areas of your platform?

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Yeah. So as we've gone upmarket and gone into

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much larger organizations, making sure that every unit is operating

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consistently and consistently, rather, is

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like a big focus. So we have operational checklists. We now have a

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really robust ticketing system. That auto-routes everything from

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operational tickets and supply requests all the way to equipment

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maintenance, inventory, retail. Everything is

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running through Prosper, including subs, chat,

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all of your employee engagement and recognition can run through Prosper,

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training. And so really it is a one-stop-shop platform.

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The other piece that we really built into is franchisor

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systems. So we've actually replaced Friend Connect. Oh

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wow. For multiple franchisors.

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Gotcha. And from a standpoint of people

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logging in and going into some of these other softwares that

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you're doing APIs with, you're kind

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of— the way you're explaining is like you're kind of like the enterprise

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platform, and now membership and billing is kind

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of plugging into your ship, or

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how's the member— how's kind of. The member— there is

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none. No, everything internal. We're all for your

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team, your managers, your internal staff, and then

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we'll integrate into what is member-facing just for the purposes of

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possibly clock-in, clock-out, and subs. Gotcha. So

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without beating too much of a dead horse, the, the client that

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comes to you and says, okay, I've got all these things going on and I

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can't really manage centrally as a dashboard, they're

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definitely a Prosper prospect and a good

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use case. If I'm growing quickly and I'm adding new locations

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and I wanna try and scale and replicate my operating system,

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that would be a good Prosper case. And then

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what are some of the other things that you're excited about or that people

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are asking you to work on next? So

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we're excited about sort of fitting and having things talk to each other

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more seamlessly so that we can make it much easier for people to

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function fully out of Prosper alone. We're

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excited about like AI scheduling so we can make scheduling easier. So

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literally all you do is give us your blocks. We'll be able to, with a

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click of a button, say, great, based on people's availability, how much you

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want to pay them, overtime rules. Right? We can

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actually give you a a perfect, most perfect schedule

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as we see it. Obviously, you can then make your edits, but we're able to

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really start doing a lot of the work for managers, for regionals,

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that are the time sucks today. And then the people, you

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and the people on your team, you're uniquely kind of

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like, hey, I understand how this place operates and therefore

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I'm going to kind of customize it. Based on your

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operations, not necessarily tell you how to do things

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differently or fit you into my box is kind of how I always thought

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about how you roll.

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It's super flexible, really customizable. As

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we have scaled, some of the things that have been fun for us are like

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auto translation. So everything now is in English and Spanish. So if you're

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an English speaker and you talk to a Spanish group within

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your club, great. Like, you write in English, they'll receive it in Spanish, vice

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versa. Everything from checklists, onboarding, employee

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surveys, right? So we've really just gotten very deep

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in how do we support a team

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to function from their phone, um, how do we

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help that middle level from that GM to that regional who's typically working

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out of their car, right? So the idea that we're giving them desktop tools

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and a mileage tracker doesn't really make a whole lot of sense.

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Gotcha, understood. And then in closing here,

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you know, you've been one of those entrepreneurs that's kind of heads

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down, I think very realistic about

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how long progress and results take.

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So any parting words here for other entrepreneurs that are

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building a business and kind of getting to scale, but knowing that that doesn't

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happen Overnight, it takes a lot of work, blood, sweat, tears, and,

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you know, probably burning the midnight candles.

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Be patient and prep your liver.

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I love it. All right, well, this has been 7 Minutes with Pete

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Moore, and we are going straight to backgammon and

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to Lee's Signature in New York. So we'll catch up with you next in

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Manhattan, and always good to see you, and congrats on the success you've had.

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Thank you. Awesome.