"A lot of these technologies and apps have yet to find a mainstream value proposition. I'd look at retention and engagement much more than purchase and initial transaction," states 25+ year consumer services veteran Gunjan Bhow. With the technology now available, opportunities are massive and Walgreen's is going far beyond just retail and pharmacy, as they are currently examining digital health and other connected services. Listen now to this wide ranging discussion on the (hopeful!) future collaboration and convergence of the two major verticals that absolutely need to be working together.
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